Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Carolena Brooks

Seminole

Summary

CSA with highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Chilis Resturant
St. Petersburg
07.2024 - 01.2025
  • Managed dining room layout to maximize efficiency of staff members.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided customers with accurate wait times and monitored waiting list.

CSA

Rich's Car Wash
Mobile
12.2023 - 06.2024
  • Welcomed customers warmly and inquired about their experience.
  • Educated customers on various wash options available on site.
  • Utilized key selling points to convert retail transactions into memberships.
  • Directed customers onto track for optimal service flow.
  • Resolved membership inquiries and addressed damage claims efficiently.

Sales Associate

Rue21
Slidell
07.2022 - 07.2023
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed transactions using a point-of-sale system.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

Baker High School
Mobile, AL
05-2024

Skills

  • Customer service
  • Product knowledge
  • Sales techniques
  • Team collaboration
  • Conflict resolution
  • Time management
  • Task prioritization
  • Professional appearance
  • Adaptable to change
  • Up-selling techniques
  • Team player mentality
  • Positive and professional

Certification

  • CPR certified

Affiliations

  • Scuba Diving
  • Traveling
  • Reading

References

References available upon request.

Timeline

Host

Chilis Resturant
07.2024 - 01.2025

CSA

Rich's Car Wash
12.2023 - 06.2024

Sales Associate

Rue21
07.2022 - 07.2023

High School Diploma -

Baker High School

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