Carolena Brooks
Seminole
Summary
CSA with highly energetic, outgoing and detail-oriented nature. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Chilis Resturant
St. Petersburg
07.2024 - 01.2025
- Managed dining room layout to maximize efficiency of staff members.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
CSA
Rich's Car Wash
Mobile
12.2023 - 06.2024
- Welcomed customers warmly and inquired about their experience.
- Educated customers on various wash options available on site.
- Utilized key selling points to convert retail transactions into memberships.
- Directed customers onto track for optimal service flow.
- Resolved membership inquiries and addressed damage claims efficiently.
Sales Associate
Rue21
Slidell
07.2022 - 07.2023
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Baker High School
Mobile, AL05-2024
Skills
- Customer service
- Product knowledge
- Sales techniques
- Team collaboration
- Conflict resolution
- Time management
- Task prioritization
- Professional appearance
- Adaptable to change
- Up-selling techniques
- Team player mentality
- Positive and professional
Certification
- CPR certified
Affiliations
- Scuba Diving
- Traveling
- Reading
References
References available upon request.
Timeline
Host
Chilis Resturant
07.2024 - 01.2025
CSA
Rich's Car Wash
12.2023 - 06.2024
Sales Associate
Rue21
07.2022 - 07.2023
High School Diploma -
Baker High School