Carol Gabriela Villalva Torres
Waxhaw,NC
Summary
Highly organized, motivated, passionate determined team player that has demonstrated a strong track record for success through interpersonal, organizational, time-management and communicational skills. Energetic and outgoing with exceptional written, oral, and computer knowledge. Im bilingual, goal-oriented individual versed in greeting high volume of costumers and recommending merchandise based on individual requirements. As a Sales Associate with extensive customer service and sales experience, Im consistently recognized for sales performance and excellence in customer service.
Overview
19
19
years of professional experience
Work History
Bartender/Cocktail Mixologist
Eden of Plaza
08.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender/mixologist
Encore/ XO
11.2022 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Cloud
09.2021 - 08.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate
Art Room Charlotte
02.2021 - Current
- Train new sales team associates in products, selling techniques and company procedures.
- Engaged with customers to make lasting relationships.
- Provided positive first impressions to new and potential customers.
- Maintain the establishment organized and presentable to drive continuous sales.
- Maintain a clean and sanitized establishment to keep costumers safe and happy.
Sales Associate
Bottle Cap Group
01.2012 - 02.2019
- Answered customer questions regarding pricing and booking for every event held at each facility.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained customer satisfaction while handling any complains quickly and professionally.
- Maintained organized, presentable atmosphere to drive continuous sales and keep customers coming back.
Sales Associate
BMG
08.2009 - 02.2019
- Greeting customers, responding to questions, providing outstanding service.
- Trained new personal with on - boarding policies and procedures.
- Educated customers on promotions to enhance sales.
- Managing financial transactions and cross selling products to increase sales.
- Maintained an orderly appearance throughout the establishment.
Sales Associate Team Leader
Ulta Salon And Cosmetics
01.2008 - 08.2009
- As lead cashier, I engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other store locations.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Manager
La Cantina
03.2006 - 06.2008
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
Education
Associate of Science -
Essex County College
Newark, NJReal Estate
Superior School Of Real Estate
Charlotte, NC11.2019
High School Diploma -
Hudson County School of Technology
Secaucus, NJ 0709407.2004
Skills
- Product and Service Sale
- Relationship building
- Sales expertise
- Positive team work and collaboration
- Excellent people skills
- Negotiating and cash handling skills
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Cocktail Mixologist
Eden of Plaza
08.2023 - Current
Bartender/mixologist
Encore/ XO
11.2022 - Current
Bartender
Cloud
09.2021 - 08.2022
Sales Associate
Art Room Charlotte
02.2021 - Current
Sales Associate
Bottle Cap Group
01.2012 - 02.2019
Sales Associate
BMG
08.2009 - 02.2019
Sales Associate Team Leader
Ulta Salon And Cosmetics
01.2008 - 08.2009
Sales Manager
La Cantina
03.2006 - 06.2008
Associate of Science -
Essex County College
Real Estate
Superior School Of Real Estate
High School Diploma -
Hudson County School of Technology
Similar Profiles
Fausta LombardiFausta Lombardi
Restaurant Manager at Giardino Eden by Giardino Eden SLRRestaurant Manager at Giardino Eden by Giardino Eden SLR
Tim FosterTim Foster
Director of Sales at Plaza Kia / Plaza Auto GroupDirector of Sales at Plaza Kia / Plaza Auto Group
Rongsenpenla MerangkabaRongsenpenla Merangkaba
Guest Services Manager / Duty Manager at IHG Crowne Plaza(Rebranded Q12023 Millennium PlazaGuest Services Manager / Duty Manager at IHG Crowne Plaza(Rebranded Q12023 Millennium Plaza