Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CAROLINA BAUTISTA

Kansas City

Summary

Experienced service oriented individual with strong ability to multi-task, prioritize, and manage time effectively. Offering ability to handle high volume calls, active listening and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

Experienced with overseeing center operations, ensuring smooth daily functioning. Utilizes strategic planning and team management to drive efficiency. Track record of implementing best practices and maintaining high standards of service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Center Supervisor/Machine Technician

Biolife Plasma Services
09.2021 - Current
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Collaborated with upper management team to develop long-term goals for the center''s success.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to upper management
  • Work with donors to resolve concerns
  • Oversee employee performance and scheduling
  • Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
  • Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.

Waitress/Bartender

Carmens Cafe
01.2016 - 06.2021
  • Provided excellent customer service while multitasking in a fast paced environment
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Kept server areas cleans and stocked during service hours to increase efficiency while working tables
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Head Cashier

Panera Bread
01.2016 - 01.2020
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty satisfaction and sales numbers
  • Received and processed customer payments
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Mentored new team members on POS system operation, customer service strategies and sales goals

Education

Associate of Science -

Johnson County Community College
Overland Park, KS
05-2028

PHLEBOTOMY CERTIFICATION -

KANSAS CITY SCHOOL OF PHLEBOTOMY
02.2025

HIGH SCHOOL DIPLOMA -

JC HARMON HIGH SCHOOL
01.2017

Skills

  • Customer service
  • Compassion
  • Leadership
  • Computer skills
  • Time management
  • Interpersonal skills
  • Adaptability
  • Problem solving
  • Communication
  • Workplace safety
  • Strong multitasking
  • Highly reliable
  • Team management

Certification

  • CPR/AED Certification

Languages

Spanish
Native or Bilingual

Timeline

Center Supervisor/Machine Technician

Biolife Plasma Services
09.2021 - Current

Waitress/Bartender

Carmens Cafe
01.2016 - 06.2021

Head Cashier

Panera Bread
01.2016 - 01.2020

PHLEBOTOMY CERTIFICATION -

KANSAS CITY SCHOOL OF PHLEBOTOMY

Associate of Science -

Johnson County Community College

HIGH SCHOOL DIPLOMA -

JC HARMON HIGH SCHOOL

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CAROLINA BAUTISTA