Carolina Bravo
Revere,MA
Summary
Hardworking and passionate job seeker with over 3 years of customer service experience. Eager to secure entry-level ticket agent position. Ready to help team achieve company goals while prioritizing client needs.
Overview
2
2
years of professional experience
Work History
Referral Coordinator
East Boston Neighborhood Health Center
10.2022 - Current
- Processed over 2,000 referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled over 1,000 appointments with specialists on behalf of clients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Cocktail Server
The Tallship Boston
07.2021 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized service area.
- Communicated with over guests to record orders and assess needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed capital averaging $8,000 dollars on daily basis.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed more that 1,000 costumers per day
Bakery Team Member
Toretta's Bakery
02.2021 - 07.2021
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services increasing sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage and guarantee costumer safety.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Education
High School Diploma -
Revere High School
Revere, MA05.2021
Skills
- Reading Comprehension
- Generate Reports
- Research
- Bilingual
- Compassionate Communication
- Information Assistance
- Quality Patient Care
- Handling large quantities of capital
- Diffusing situations with calm and collected manner
- Multi-line telephone operation
Additional Information
Refrences provided upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Coordinator
East Boston Neighborhood Health Center
10.2022 - Current
Cocktail Server
The Tallship Boston
07.2021 - Current
Bakery Team Member
Toretta's Bakery
02.2021 - 07.2021
High School Diploma -
Revere High School
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