Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Carolina Canola

Miami

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated current student looking to pursue a bachelor's degree and ready to apply education in the workplace, eager to learn new skills, and apply what I know to new challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Lead

DOG Hotels
Miami
11.2023 - Current
  • Developed strategies to increase sales and improve efficiency of store processes.
  • Monitored store performance metrics, such as sales, profitability, and customer satisfaction, making sure that all dogs and owners accounts have vaccine and paper up to date
  • Served as a role model for other employees by demonstrating superior work ethic and scheduling for optimal coverage during peak hours. Training new employees.
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Resolved customer complaints, queries in a timely manner and provided solutions.
  • Received store deliveries, organized and put prices on products.

Receptionist

  • Answered incoming calls and email messages.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.

Dog bather

  • Educated customers on proper care techniques for their pets.
  • Performed dog brushing services like dematting and flea treatments, nail trim, ear cleaning.
  • Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
  • Checked for any skin issues, such as sores, cuts, or ticks, on the animal's body prior to bathing them. Notified the owner when an issue was found in their pet's health or condition during grooming.
  • Cleaned and sanitized tubs, tools, and equipment after each use.
  • Assisted in bathing dogs that were difficult to handle or had special needs.

Park Attendant

  • Recommended additional services such as training classes or boarding options based on individual pet needs.
  • Provided routine care for dogs, such as feeding, walking, bathing, and playing with them.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Monitored dog interactions to ensure safety of both animals and humans.

Hotel/Cleaning

  • Followed precise feeding instructions and schedules for animals under care.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Assessed animals for injury and illness.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Performed basic maintenance and cleaning.

Sales Associate

Rainbow Clothing Store
Miami
03.2022 - 10.2023
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Operated cash register accurately and efficiently during checkout process.
  • Folded and hung clothing items according to store standards.
  • Checked incoming shipments of merchandise against purchase orders for accuracy.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Maintained a neat and organized sales floor.
  • Participated in physical inventory counts, helping ensure accurate stock levels are maintained.
  • Prepared merchandise for purchase or rental.

Sales Assistant

Burlington
Miami
01.2021 - 12.2021
  • Managed cash register transactions accurately and efficiently.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Greeted customers and provided assistance with product selection.
  • Provided excellent customer service to clients in person and over the phone by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Assisted in creating displays to promote products.

Food Sales Associate

Miami Convention Center
Miami
01.2020 - 11.2020
  • Attended trade shows and events to promote company's products.
  • Provided advice on food preparation techniques, cooking times, ingredients.
  • Ensured compliance with safety regulations in the workplace.
  • Performed daily opening and closing procedures such as cleaning work areas, restocking shelves, resetting displays.
  • Operated cash register and handled cash transactions accurately.
  • Sold, upsold, and cross-sold food products to customers.
  • Prepared merchandise for purchase or rental.

Education

High School Diploma -

Miami Sunset High School
Miami
04-2022

Associate of Science - Crime Scene Technology - Forensic Science

Miami Dade College
Miami, FL
08-2025

Skills

  • Team leadership
  • Sales strategies
  • Effective communication
  • Multitasking
  • Professionalism
  • Customer service

Certification

  • National Honor Society Award.
  • Generation Citizen "Project Drug Abuse" Honor Certificate.

Languages

Spanish
Native/ Bilingual
English
Full Professional

Affiliations

  • Volunteering on high school and college activities.
  • Translate and tutoring on high school and college.
  • Learning Portuguese.
  • Side job as a helper on Canola Electric Solutions.

Timeline

Store Lead

DOG Hotels
11.2023 - Current

Sales Associate

Rainbow Clothing Store
03.2022 - 10.2023

Sales Assistant

Burlington
01.2021 - 12.2021

Food Sales Associate

Miami Convention Center
01.2020 - 11.2020

High School Diploma -

Miami Sunset High School

Associate of Science - Crime Scene Technology - Forensic Science

Miami Dade College
Carolina Canola