Carolina Carlos
Chicago,IL
Overview
2
2
years of professional experience
Work History
Front Desk Representative
Goldfish Swim School
Chicago, IL
10.2022 - Current
- As a front desk representative, it is my responsibility to meet the needs of all guests and the business as a whole. Part of my responsibilities include contacting potential clients by phone, email or postal mail to sell the services we offer.
- I am skilled in operating multi-line telephone systems and regularly respond to guest needs, manage reservations, and respond to guest inquiries about general information or other issues they may have.
- I also train new employees on proper front desk operations, customer service standards, and company policies.
Pool Deck Supervisor
Goldfish Swim School
Chicago, IL
09.2022 - Current
- As a pool supervisor, I manage our aquatic facilities daily while ensuring the safety of our swimmers.
- With my experience as a deck supervisor, lifeguard and swimming instructor, I oversee the daily operations of the pool, including staff management. With my strong leadership, communication and problem-solving skills, my greatest priority is to provide a safe, fun and engaging aquatic experience for all guests.
- I have learned how to build relationships with children and their parents which then turns into developing trust, loyalty, and rapport between guests and I.
Education
Bachelor of Science - Chemistry
Illinois Institute of Technology
Chicago, IL05-2026
High School Diploma -
Lane Tech College Prep
Chicago, IL06-2022
Skills
- Marketing and Customer Service
- Conflict Management and Guest Relations
- Scheduling appointments
- Training and mentoring
- Team Oversight
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Front Desk Representative
Goldfish Swim School
10.2022 - Current
Pool Deck Supervisor
Goldfish Swim School
09.2022 - Current
Bachelor of Science - Chemistry
Illinois Institute of Technology
High School Diploma -
Lane Tech College Prep