CAROLINA CASTRO
Sacramento,CA
Summary
Experienced bilingual professional with strong background in sales, marketing, and customer service.
Overview
2019
2019
years of professional experience
Work History
Marketing and Event Management
.
- Responsible for development and implementation of local marketing tactics including in-store promotions and outreach
- Built relationships with key market influencers and community partners
- Maximized media buys with added promotional value
- Recruited, trained, and managed field promotion teams
- Coordinated and scheduled in-store promotions
- Established relationships with store owners and staff
- Conducted monthly inventory of marketing materials
Customer Service
.
- Responded to telephone inquiries professionally
- Followed policies and procedures
- Assisted with online applications and submissions
- Maintained knowledge of regulations and policies
- Reported system issues appropriately
- Responded within time parameters
Sales
.
- Opened new accounts and set up territories
- Promoted new products
- Managed customer accounts
- Prepared and updated inventory
- Engaged customers to promote vacation packages and travel experiences.
- Assisted in managing customer inquiries and providing tailored recommendations.
- Developed product knowledge to effectively communicate benefits of vacation offerings.
Sales Associate
Hilton Grand Vacations
2024 - 2026
Medical Billing Customer Service Representative
Maximus Inc
01.2020 - 2024
Customer Service Representative
RxMassage
01.2023 - 2023
Customer Service Representative
Sitel of Colombia
01.2018 - 01.2019
Marketing Manager
Farmers Insurance
01.2012 - 01.2013
Field Promotions Coordinator
Kare Distribution
01.2009 - 01.2011
Event Staff Member
Placer Food Bank
01.2009 - 2010
Education
Communications
Pontificia Universidad Javeriana
ColombiaHigh School Diploma - undefined
Colegio Alejandría
ColombiaSkills
- Bilingual: Spanish
- Project Management
- Customer Service
- Trade Marketing
- Multi-Channel
- Sales & Marketing
- Social Media
- Microsoft Office
- Office Procedures
- Employee Training
- Disciplinary Action
- Problem-Solving
- Supervising
- Policies
- Communication
Timeline
Customer Service Representative
RxMassage
01.2023 - 2023
Medical Billing Customer Service Representative
Maximus Inc
01.2020 - 2024
Customer Service Representative
Sitel of Colombia
01.2018 - 01.2019
Marketing Manager
Farmers Insurance
01.2012 - 01.2013
Field Promotions Coordinator
Kare Distribution
01.2009 - 01.2011
Event Staff Member
Placer Food Bank
01.2009 - 2010
High School Diploma - undefined
Colegio Alejandría
Marketing and Event Management
.
Customer Service
.
Sales
.
Sales Associate
Hilton Grand Vacations
2024 - 2026
Communications
Pontificia Universidad Javeriana