Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolina Fonseca

Jupiter,Florida

Summary

Proactive and meticulous management with over 7 years of experience in the Pawn Shop industry and knowledge of precious metals and gemstones, appraisal of valuables, loan documentation and processing. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

Colorado Pawn & Jewelry
11.2017 - Current
  • Managed gold, silver and jewelry to be price for sale or melt
  • Price and display jewelry.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Training new staff members: Teaching them customer service, sales techniques, and procedures
  • Maintaining records: Keeping detailed business records
  • Assist in hiring new quality associates and keeping turnover to a minimum.
  • Effectively executed the sales process and lending practice.
  • Maintained inventory counts & control in coordination with the store manager.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Bank Teller

Comerica Bank
03.2017 - 10.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted and packaged currency and coins.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Sold and cross-sold bank products to new and existing customers.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Pawnbroker

Colorado Pawn & Jewelry
09.2014 - 05.2015
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on jewelry and general merchandise items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Processed new inventory to ready for stocking on sales floor.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Accurately and tactfully collected loan payments from customers.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Some College (No Degree) - Business Administration

Antonio Narino University
Bogota, Colombia SA

Skills

  • Money Handling
  • Jewelry appraisal
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Management
  • Retail Operations
  • Operations Management
  • Recruiting and interviewing
  • Sales Strategies

Certification

  • Applied Jewelry Professional -GIA Gemological Institute of America, September 2020
  • Jewelry Essentials -GIA Gemological Institute of America, May 2018
  • Diamond Essentials -GIA Gemological Institute of America, August 2018

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Colorado Pawn & Jewelry
11.2017 - Current

Bank Teller

Comerica Bank
03.2017 - 10.2017

Pawnbroker

Colorado Pawn & Jewelry
09.2014 - 05.2015

Some College (No Degree) - Business Administration

Antonio Narino University

Similar Profiles

CREATE PROFILE
Carolina Fonseca