Carolina Garrido
Charlotte,NC
Summary
Talented cross trained Front Desk Supervisor and Dental Assistant versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Dr John B Gouch, DDS
08.2017 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Verified patient insurance eligibility and benefits
- Scheduled appointments, prepared bills and received payments for dental services
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Spanish Translator/Dental Assistant
Dr John B Gouch, DDS
03.2010 - Current
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Exposed, developed and mounted dental x-rays.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Translated procedural information to facilitate understanding between doctors and patients.
Education
Dental Coronal Polishing
D.A. Academy of NC
Charlotte02.2023
Dental Nitrous Oxide Monitoring
D.A. Academy of NC
02.2023
Intraoral Radiography For The Dental Auxillary
The Dental Assistant Academy
Charlotte09.2010
Bachelor of Science - Nursing
University La Frontera
Temuco, Chile12.2005
Skills
- Team Building and Supervision
- Delegating Work Assignments
- Daily Reporting
- Documentation and Reporting
- Administrative Skills
- Conflict Management
- Problem-Solving
- Customer Service
- Bilingual Spanish/English
Certification
CPR certification
Timeline
Front Desk Manager
Dr John B Gouch, DDS
08.2017 - Current
Spanish Translator/Dental Assistant
Dr John B Gouch, DDS
03.2010 - Current
Dental Coronal Polishing
D.A. Academy of NC
Dental Nitrous Oxide Monitoring
D.A. Academy of NC
Intraoral Radiography For The Dental Auxillary
The Dental Assistant Academy
Bachelor of Science - Nursing
University La Frontera
CPR certification
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