Carolina Gouveia
Tampa,FL
Summary
Dynamic host with a proven track record at UMU Japanese and Thai, excelling in customer service and team collaboration. Expertly managed reservations and trained new staff, enhancing operational efficiency. Recognized for effective time management and strong communication skills, ensuring a seamless dining experience for guests. Fluent in foreign languages, contributing to diverse clientele engagement.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in the server role.
Overview
1
1
year of professional experience
Work History
Host
UMU Japanese and Thai
02.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently to optimize seating arrangements.
- Assisted in training new hosts on guest service standards and operational procedures.
- Communicated effectively with kitchen and waitstaff to coordinate timely service delivery.
- Monitored dining area for guest needs, providing prompt assistance as required.
Education
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Server support
- Staff coordination
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Host
UMU Japanese and Thai
02.2025 - Current
High School Diploma -
Wiregrass Ranch High School