Carolina Hibberts
Gastonia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
The Bottle Tree
04.2023 - 08.2025
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Managed multiple tables efficiently, ensuring timely order delivery and optimal dining experiences.
- Collaborated with kitchen staff to ensure accurate order preparation and adherence to dietary restrictions.
- Trained new servers on menu items, service standards, and POS system usage for improved team performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Degenerate
05.2021 - 04.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Receptionist
Stanley Specialty Pharmacy
10.2019 - 05.2021
- Handled patient inquiries and resolved issues promptly, enhancing overall satisfaction.
- Maintained organized records of patient information and insurance details for compliance purposes.
- Implemented process improvements that increased efficiency in daily administrative tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Highland School of Technology
Gastonia, NCBachelor of Science - Anthropology
University of North Carolina At Charlotte
Charlotte, NC01-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Suggestive selling
- Task prioritization
- Positive and professional
- Punctual
Timeline
Server
The Bottle Tree
04.2023 - 08.2025
Server
The Degenerate
05.2021 - 04.2023
Receptionist
Stanley Specialty Pharmacy
10.2019 - 05.2021
High School Diploma -
Highland School of Technology
Bachelor of Science - Anthropology
University of North Carolina At Charlotte