Carolina Hilario
Rogers,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deli Bakery /Team Associate
Walmart Supercenter
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provide excellent customer service to 50+ customers per shift in a friendly and
professional manner. - Documented food items, monitored and recorded temperatures and completed
inventory using Walmart apps.
Self Employee
Own Business
04.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
TPP Industrial
Administrative Assistants
10.2010 - 02.2011
- Maintained personnel records and updated internal databases to support document management.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Managed company schedule to coordinate calendar and arrange travel.
- Coordinated with human resources department to handle payroll and personnel databases.
- Entered and maintained departmental records in company database.
Receptionist Secretary
Maderas Decorativas
03.2005 - 09.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Telephone Customer Service Representative
Banco Popular
06.2002 - 07.2003
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
- Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
Education
Bachelor of Business Administration - Business Education
Universidad Del Caribe
Santo Domingo, Domincan Republic11.2008
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- MS Office
- Data Entry
- Record and File Management
- Organization
- Building Customer Loyalty
- Reliable and Responsible
Certification
- Bilingual executive secretary - 1997
- English Course - 2000
- Microsoft Office - 2000
- English for Language Learners - Current
Awards
Employee of the Year 1997
Hospital Dr. Elias Santana
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Deli Bakery /Team Associate
Walmart Supercenter
01.2024 - Current
TPP Industrial
Administrative Assistants
10.2010 - 02.2011
Self Employee
Own Business
04.2010 - Current
Receptionist Secretary
Maderas Decorativas
03.2005 - 09.2008
Telephone Customer Service Representative
Banco Popular
06.2002 - 07.2003
Bachelor of Business Administration - Business Education
Universidad Del Caribe
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