Carolina Alvarado Jacoby
Case Manager/Medical Coordinator
San Francisco,CA
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
31
31
years of professional experience
47
47
years of post-secondary education
Work History
Scheduling Coordinator
Health Partners Regions Hospital
Saint Paul
05.2025 - Current
- Coordinated appointment schedules for multiple departments within the healthcare facility.
- Managed incoming calls and inquiries from patients and healthcare providers.
- Utilized several scheduling software.
PCA
Scripps Hospital
La Jolla
02.2022 - 09.2023
- Assisted patients with daily living activities to promote comfort and independence.
- Monitored vital signs and reported changes to medical staff promptly.
- Maintained cleanliness and organization in patient rooms and common areas.
- Documented patient care activities accurately in electronic health records.
- Collaborated with nursing staff to ensure quality patient care practices.
- Provided emotional support to patients and families during difficult times.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded promptly to emergency situations according to established protocols.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Restocked unit frequently with necessary medical supplies.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Patient Care Coordinator
Sharp Healthcare
San Diego
12.2013 - 06.2016
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Communicated with patients to gather information and address concerns effectively.
- Assisted in processing insurance claims and verifying patient coverage details.
- Attended continuing education courses related to palliative and hospice care topics.
- Provided hospice care services including comfort measures such as massage therapy.
- Provided guidance around end-of-life decisions such as hospice care or advance directives.
- Followed up regularly with physicians and caregivers after discharge from hospice services.
- Ensured compliance with all regulations related to hospice nursing home care services provided by the facility.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information in electronic health records accurately.
- Collaborated with healthcare team to ensure quality patient care.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted individual and group psychotherapy sessions with clients to address issues such as depression, anxiety, substance abuse, trauma, grief and relationship problems.
- Provided psychotherapy, behavior therapy, or other counseling interventions to patients with neurological disorders.
- Advised faculty members on best practices for providing effective psychotherapy services.
- Provided crisis intervention, psychotherapy, and psycho-education to patients of all ages.
- Attended continuing education courses to stay current on advances in psychotherapy treatments.
- Provided psychotherapy services including cognitive behavioral therapy, trauma-focused therapy, and family systems therapy.
- Monitored client health by observing changes in behavior or physical condition.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
CNA
Alvarado Hospital
San Diego
05.2012 - 12.2014
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to deliver quality patient care.
- Educated patients and families on post-operative care instructions.
- Provided emotional support to patients during recovery processes.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Provided emotional support for patients during difficult times.
- Followed infection control policies when performing duties such as changing dressings or disposing of contaminated materials.
- Assisted in the implementation of individualized treatment plans for each patient.
- Assisted doctors during exams, diagnostic tests, and other medical procedures.
- Cared for patients before, during, and after surgeries by providing emotional support as needed.
- Maintained a clean environment in the unit including stocking supplies and equipment.
- Educated patients on post-procedure care instructions according to physician orders.
- Assessed patient needs based on physical observations, patient reports, or input from healthcare professionals.
- Participated in the development of individualized treatment plans based on the assessment of each patient's situation.
- Assisted medical surgical nurses with treatments, procedures, and documentation.
- Monitored vital signs according to established protocols and documented any changes in the patient's condition.
- Performed assessments of patients and communicated changes in condition to nursing staff.
- Communicated effectively with interdisciplinary teams regarding patient care plans.
- Provided quality patient care by assisting with activities of daily living, such as bathing, grooming, and toileting.
- Kept abreast of new developments in medical surgical nursing through continuing education courses or research projects.
- Collected specimens for laboratory testing and ensured proper labeling for accurate results.
- Responded quickly to emergency situations following established protocols for code blue events.
- Assisted with patient transfers from bed to wheelchair or stretcher safely.
- Ensured that all necessary paperwork is completed accurately prior to discharge from the hospital.
- Provided emotional support to families of critically ill patients throughout their stay.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
CNA
Preferred Homecare
Escondido
03.2003 - 05.2013
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities in electronic health records accurately.
CNA Mother and baby
Pomerado Hospital
Poway
04.2008 - 11.2010
- Provided compassionate care to patients in diverse medical units.
- Assisted with daily living activities and personal hygiene for patients.
- Monitored vital signs and reported changes to nursing staff promptly.
Medical Receptionist Supervisor
Dr. Greenwald Medical Clinics
Oceanside
05.1999 - 02.2002
- Supervised front desk operations and staff scheduling at a busy medical clinic.
- Managed patient check-in and appointment scheduling efficiently and accurately.
- Trained new reception staff on clinic procedures and customer service standards.
Dental Receptionist
Western Dental Orthodontic Center
Huntington Park
02.1995 - 12.1998
- Account receivable
- Plan coordinator
- Translating English and Spanish
- Closing and Opening duties
- Vital signs
- Surgery Assist
- Inventory coordination
- Answering Service Technician
- Patient Care Technician
- Account payment collector
- Scheduling Coordinator
- Loans customer service
- Complied with Customer privacy policy and compliance procedures.
Education
Master Of Science - MD Program
Medical University of Lublin
Lublin 09.2023 - 02.2031
Pre-Medical School - Basic Sciences
St. James Medical School
Chicago, IL 08.2018 - 12.2020
Psychology And Sociology Behavior - Allied Health
San Diego Community Colleges
San Diego , CA 01.2005 - 06.2015
French And Nursing
Los Angeles Trade Technical College
Los Angeles, CA 03.1996 - 10.1997
Manual Arts Senior High School
Los Angeles , California Some College (No Degree) - LVN/CNA Combined Program
Miracosta College
Oceanside, CASome College (No Degree) - Nursing
ROP Nursing Training Courses
Escondido, CASome College (No Degree) - Case Management Certification Program
UCSD
San Diego, CASome College (No Degree) - Pulmonary And Respiratory Therapy
California College San Diego
San Diego, CASkills
- Patient care
- Electronic health records
- Communication skills
- Time management
- Translation Language Communication
- Emergency Response skills
- Effective Communication Management Training
Timeline
Scheduling Coordinator
Health Partners Regions Hospital
05.2025 - Current
Master Of Science - MD Program
Medical University of Lublin
09.2023 - 02.2031
PCA
Scripps Hospital
02.2022 - 09.2023
Pre-Medical School - Basic Sciences
St. James Medical School
08.2018 - 12.2020
Patient Care Coordinator
Sharp Healthcare
12.2013 - 06.2016
CNA
Alvarado Hospital
05.2012 - 12.2014
CNA Mother and baby
Pomerado Hospital
04.2008 - 11.2010
Psychology And Sociology Behavior - Allied Health
San Diego Community Colleges
01.2005 - 06.2015
CNA
Preferred Homecare
03.2003 - 05.2013
Medical Receptionist Supervisor
Dr. Greenwald Medical Clinics
05.1999 - 02.2002
French And Nursing
Los Angeles Trade Technical College
03.1996 - 10.1997
Dental Receptionist
Western Dental Orthodontic Center
02.1995 - 12.1998
Manual Arts Senior High School
Some College (No Degree) - LVN/CNA Combined Program
Miracosta College
Some College (No Degree) - Nursing
ROP Nursing Training Courses
Some College (No Degree) - Case Management Certification Program
UCSD
Some College (No Degree) - Pulmonary And Respiratory Therapy
California College San Diego