Carolina Juarez
Gaithersburg,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Power Wash Company
02.2026 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed scheduling and dispatch of service teams to optimize operational efficiency.
- Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided exceptional customer support via phone and chat, resolving inquiries efficiently.
- Managed high call volumes while maintaining accuracy in data entry and documentation.
Office Assistant/Teacher's Aide
Somos Early Learning
09.2025 - 02.2026
- Supported classroom instruction by preparing materials and facilitating student engagement.
- Managed classroom behavior by promoting a positive and inclusive environment.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
- Facilitated communication between teachers, parents, and support staff regarding student performance.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
- Managed student records and ensured accuracy in data entry for enrollment processes.
- Assisted in scheduling meetings, events, and appointments for faculty and staff.
- Maintained an up-to-date inventory of supplies for the office and classrooms by regularly monitoring stock levels and placing orders as needed.
- Maintained daily attendance record of students in school.
- Kept in contact with parents and updated regarding child's progress and attendance.
Office Assistant
Four Seasons Cleaning
07.2021 - 12.2024
- Managed scheduling and coordination of cleaning staff to optimize daily operations.
- Coordinated schedules and appointments for staff, enhancing workflow efficiency.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Front Desk Receptionist
The Silver Spring Orthodontist
09.2019 - 07.2021
- Managed patient scheduling and appointment reminders to optimize clinic flow.
- Assisted patients with inquiries, ensuring a welcoming and informative experience.
- Coordinated insurance verification processes to streamline patient billing.
- Maintained organized front desk area, enhancing overall office efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and maintained files and records to ensure up-to-date documentation.
Doggy Daycare Attendant
Dr Boyd's Veterinary Resort
02.2017 - 06.2019
- Supervised daily activities of dogs, ensuring safe and engaging environments.
- Monitored health and behavior of pets, reporting concerns to veterinary staff promptly.
- Administered basic grooming tasks, enhancing pet comfort and cleanliness.
- Facilitated playtime sessions, fostering socialization among different dog breeds.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06.2019
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Verbal and written communication
- Phone and email etiquette
- Appointment scheduling
- Excellent multitasking capability
- QuickBooks experience
- Bilingual fluency
- Bilingual writing
- Ability to communicate well to both prospects and customers
- Excellent analytical, decision-making and organizational skills
- Strong typing capabilities and PC proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Power Wash Company
02.2026 - Current
Office Assistant/Teacher's Aide
Somos Early Learning
09.2025 - 02.2026
Office Assistant
Four Seasons Cleaning
07.2021 - 12.2024
Front Desk Receptionist
The Silver Spring Orthodontist
09.2019 - 07.2021
Doggy Daycare Attendant
Dr Boyd's Veterinary Resort
02.2017 - 06.2019
High School Diploma -
Watkins Mill High School