Carolina Leyva
Spring Valley,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and guest care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Ambitious and proven leader seeking District manager position to help launch career while achieving company goals. With over 10 years experience in Management, Team training and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Panini Kabob Grill
San Diego, CA
03.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
VTR General Manager
Luna Grill
El Cajon, CA
11.2018 - 03.2023
- Provided leadership, insight and mentoring to newly hired team members to supply knowledge of various company programs.
- Recruited, trained and empowered team members to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted team members evaluations to provide adequate feedback and recognize quality performance.
- Trained new management to Luna Grill over the last 3 years
- Helped with staffing two new NRO's and trained most of the team
- Helped develop internal team members into management levels including 3 Kitchen managers, 2 assistant Managers , Restaurant and General managers.
- Was part of most recent NRO in the Inland Empire for Menifee
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
General Manager
The Habit Burger Grill
San Diego, CA
06.2015 - 11.2018
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- MIT Trainer
- Helped develop future management internally including General managers, AL1,2,3 and Kitchen managers
- NRO trainer
- Ran one of the highest volume restaurant for company at 65k a week.
- Awarded 2017 most training completed 100% accuracy
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06.2008
Skills
- Performance Improvements
- Supervision and Training
- Policy/Program Development
- Team Development
- Team Leadership
- Training Management
- Recruitment and Hiring
- Management Team Building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Leadership - Served as key contributing member to Leadership team.
- Promoted from General Manager to VTR General Manager , in less than 12-months.
- Longest Remaining VTR Manager in company
- Trained over 80 MIT's for Luna Grill
- Achieved Kicker EBITDA bonus for 2019
- 2nd place Drive for five 2021
- Silver Slugger Award for Q1 2022
Certification
- ServeSafe Certification
- Proctor Certificate of Training and Testing
- RBS Certified
- AB 1963 Certified
Timeline
General Manager
Panini Kabob Grill
03.2023 - Current
VTR General Manager
Luna Grill
11.2018 - 03.2023
General Manager
The Habit Burger Grill
06.2015 - 11.2018
High School Diploma -
Monte Vista High School
- ServeSafe Certification
- Proctor Certificate of Training and Testing
- RBS Certified
- AB 1963 Certified
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