Stephanie Cordoba
Fort Lauderdale,FL
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Muhammed Alayoubi MD
Margate, FL
01.2023 - Current
- Administered patient vital signs and medical history documentation for accurate record-keeping.
- Assisted physicians during examinations, ensuring efficient workflow in clinical settings.
- Managed patient scheduling and appointment reminders to enhance patient experience.
- Collaborated with healthcare team members to optimize patient care delivery and outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
PMI - Dr Maximo Fernandez MD
Davie, FL
07.2022 - 03.2023
- Managed electronic health records, ensuring accuracy and confidentiality.
- Supported medical staff with administrative tasks and patient follow-ups.
- Communicated effectively with patients regarding insurance and billing inquiries.
- Handled phone inquiries, providing information and assistance promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
Customer Service Representative
CVS Pharmacy
Fort Lauderdale, FL
02.2008 - 12.2022
- Educated customers on pharmacy services and health products for informed decision-making.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer complaints professionally, ensuring prompt resolution and follow-up.
Education
Associate of Science - Medical Assitant
Keiser University
Fort Lauderdale, FL05.2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Data entry
- Electronic health records
- Insurance verification
- Medical office administration
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Documentation
- Clinical documentation
- Electronic medical records
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Muhammed Alayoubi MD
01.2023 - Current
Medical Assistant
PMI - Dr Maximo Fernandez MD
07.2022 - 03.2023
Customer Service Representative
CVS Pharmacy
02.2008 - 12.2022
Associate of Science - Medical Assitant
Keiser University