CAROLINA MUNOZ
Hasbrouck Heights,NJ
Summary
A highly resourceful, committed, flexible, and resilient person, possessing considerable experience in customer service, detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously, motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Lead Supervisor
GELATO By Patrizia Pasqualetti
06.2023 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Preschool Teacher
CHABAD FORT LEE
09.2022 - 06.2023
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
Lead Sales Clerk
Haddad Plumbing & Heating
04.2021 - 09.2022
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Assisted with training, development and mentoring of sales employees.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Delegated tasks to maintain efficient workflow.
- Communicated sales goals and key performance indicators to employees.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Maintained CRM system with accurate customer and pipeline information.
- Negotiated sales and pricing with new and existing clients.
Waitress
viva margarita restaurant
08.2020 - 04.2022
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Resolved customer concerns with friendly and knowledgeable service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education
Technician - Esthetician And Beauty Skin Care
Total Image Beauty Academy
Union City, NJ05.2022
Skills
- Team Management
- Complex Problem-Solving
- Motivational Techniques
- Priority management
- Schedule development
- Computer Skills
- Customer Service
- Training and Development
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Supervisor
GELATO By Patrizia Pasqualetti
06.2023 - Current
Assistant Preschool Teacher
CHABAD FORT LEE
09.2022 - 06.2023
Lead Sales Clerk
Haddad Plumbing & Heating
04.2021 - 09.2022
Waitress
viva margarita restaurant
08.2020 - 04.2022
Technician - Esthetician And Beauty Skin Care
Total Image Beauty Academy
Similar Profiles
Cam Tu LuuCam Tu Luu
Gelato Scooper at Eataly Silicon Valley- Gelato By PatriziaGelato Scooper at Eataly Silicon Valley- Gelato By Patrizia
Enrica GhiraldoEnrica Ghiraldo
Foreign Sales Manager at PASQUALETTI HOME DECOR SNCForeign Sales Manager at PASQUALETTI HOME DECOR SNC
Galyna PermyakovaGalyna Permyakova
Director Real Estate Development Netherlands at PATRIZIA A.G.Director Real Estate Development Netherlands at PATRIZIA A.G.