CAROLINA NEVES
NJ
Summary
Detail-oriented and compassionate Medical Secretary with over 6 years of experience supporting fast-paced healthcare environments. Proven ability to streamline office operations, manage medical records, handle billing and insurance claims, and deliver top-tier patient service. Bilingual in Spanish and Portuguese, with expertise in HIPAA compliance and EHR systems. Seeking a rewarding role with higher responsibility and compensation in a growing medical or administrative organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Secretary
Union County Health Care
Cranford, NJ
07.2019 - Current
- Delivered comprehensive administrative support to providers, including data entry, patient scheduling, and document preparation.
- Improved front desk efficiency by 25% through reorganized workflows and better calendar management.
- Accurately processed patient billing and insurance claims, reducing claim denials by 15%.
- Greeted an average of 80+ patients weekly, collecting medical history and verifying insurance coverage.
- Participated in quality improvement initiatives and HIPAA compliance training.
- Managed inventory and ensured timely procurement of medical supplies.
- Assisted multiple providers with calendar coordination and patient communications.
Education
Associate of Science - Health Sciences
Union County College
Cranford, NJ07.2028
Diploma - Medical Office Assistant / Clerical
Drake College of Business
Elizabeth, NJ11.2010
Skills
- Patient Intake & Insurance Verification
- Claims Processing
- Appointment Scheduling & Calendar Management
- HIPAA Compliance & Confidentiality
- EMR/IMS Software
- Customer Service & Communication
- Office Supply & Inventory Management
- Bilingual: Spanish (Professional)
- Bilingual: Portuguese (Limited)
Certification
- Basic Life Support (BLS) - American Heart Association
- CPR/AED Certification
Languages
- Spanish, Professional Working Proficiency
- Portuguese, Limited Working Proficiency
Timeline
Medical Secretary
Union County Health Care
07.2019 - Current
Associate of Science - Health Sciences
Union County College
Diploma - Medical Office Assistant / Clerical
Drake College of Business
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