Zuleyka Flores
Pier Park and Playground
Greenacres
1
Language
16
years of professional experience
Medical Secretary coordinating patient registration, appointment scheduling, intake, and checkout in a busy ambulatory setting. Manages insurance verification, authorization status, and department appointment reports to keep patient flow moving and visits on schedule. Supports a positive patient experience while training new staff and partnering with site management.
Work History
Medical Secretary
2 Years 6 Months- Coordinate 300 appointments daily across visits, treatments, and procedures.
- Process 1500 patient registrations weekly with accurate demographics and insurance details.
- Perform intake and checkout functions in Epic EMR system to support organized front-desk operations.
- Monitor department appointment reports and authorization status, flagging issues that could delay patient visits.
- Promote a positive patient experience while training new staff and collaborating with colleagues and site management.
Administrator
7 Years 4 Months- Prepare [number] invoices weekly and maintain accurate billing records for business operations.
- Prepare business reports and plans to support day-to-day decision-making and operational tracking.
- Manage QuickBooks to keep financial records organized and up to date.
- Monitor compliance across business activities and follow established procedures consistently.
Patient Financial Services Representative
1 Year 1 Month- Coordinated with physicians, nurses, and rehabilitation staff to resolve scheduling and information needs.
- Delivered courteous front desk support to patients and families, answering questions and guiding them through next steps.
- Maintained accurate medical office records and updated billing information in Epic EMR system to support daily operations.
Department Administrator for Marketing and Communications Department
1 Year 3 Months- Analyzed information and communication initiatives to support reporting, planning, and leadership updates.
- Served as the central contact for confidential records management and cross-functional coordination across the department.
- Used Microsoft Office to prepare schedules, correspondence, and tracking documents for day-to-day administrative needs.
Compliance Analyst
4 Months- Prepared reports, presentations, and translated documents for federal and state audit requests.
- Supported the VP of Compliance with scheduling, correspondence, and day-to-day administrative follow-up.
- Coordinated compliance clerk duties, organizing records and routing application updates across internal teams.
Project Management Coordinator
6 Months- Coordinated projects spanning recruitment, budget management, and data collection for multiple departmental initiatives.
- Prepared PowerPoint presentations to support leadership updates, program planning, and internal decision-making.
- Supported new program initiatives by coordinating cross-functional communication and assisting with office operations.
Office Manager/Administrative Assistant of Diagnostic & Treatment Center
- Coordinated daily operations, site maintenance, and safety for the diagnostic and treatment center.
- Managed inventory and purchasing of supplies and equipment, partnering with finance on order tracking and vendor needs using QuickBooks.
- Provided administrative support to staff and the Medical Director, handling scheduling, correspondence, and confidential records through Microsoft Office.
- Tracked specialty services and diagnostic testing for participants, coordinating follow-up details and patient flow across departments.
- Supported quality improvement initiatives by monitoring documentation, reporting needs, and cross-functional coordination.
Education
MBA - Health Services Administration
Bachelor of Science - Health Services Administration
Associate of Applied Science - Business Administration Management
Skills
Epic EMR system
Patient registration
Insurance verification
Prior authorization tracking
Appointment scheduling
Intake processing
Patient flow coordination
Department schedule management
Medical office operations
Front desk operations
Staff training
Cross-functional coordination
Microsoft Office
QuickBooks
Report tracking
Confidential records management
Languages
Spanish-Fluent
Disclaimer
References Furnished Upon Request
Timeline
Medical Secretary
NYU Langone
04.2024 - CurrentRead More
Patient Financial Services Representative
Memorial Healthcare System- Joe Dimaggio Children’s Hospital
02.2023 - 03.2024Read More
Department Administrator for Marketing and Communications Department
NYU- Tandon School of Engineering
10.2021 - 01.2023Read More
Administrator
Pier Park and Playground
06.2019 - CurrentRead More
Compliance Analyst
Reliant Realty
01.2019 - 05.2019Read More
Project Management Coordinator
Jewish Home Lifecare
06.2013 - 12.2013Read More
Office Manager/Administrative Assistant of Diagnostic & Treatment Center
Senior Health Partners
09.2010 - 05.2010Read More
Berkeley College
Associate of Applied Science from Business Administration Management
Read More
Berkeley College
Bachelor of Science from Health Services Administration
Read More
Berkeley College
MBA from Health Services Administration
Read More