Carolina Novy
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Barista
Royal Blue Grocery
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Responsible for training all new employees
- Assists with ordering and tracking inventory
AuPair
AuPairCare Live-In Childcare
01.2022 - 04.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Implemented daily routine to maintain structure and stability
- Developed creative activities to encourage physical, social and emotional growth.
- Developed bilingual abilities in Portuguese through immersive conversation and activities.
Customer Satisfaction Representative and Cashier
Decathlon Brasil
06.2021 - 12.2021
- Audited daily earnings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ballet Teacher
Paula Assis Arte E Movimento
02.2021 - 06.2021
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Private Nanny
Vanessa Viana
03.2020 - 01.2021
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Taught children everyday skills and language.
Daycare Volunteer
Hotelzinho Brinca Comigo
10.2017 - 01.2020
- Communicated openly with children's parents about daily activities and behaviors.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Mammalogy Laboratory Assistant
PUC Minas Natural Sciences Meuseum
06.2014 - 12.2015
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Obtained samples for testing following standard protocols.
- Maintained Mammal collection records and performed annual inventory of Mammal collection.
- Maintained accurate records of tour members and managed customer paperwork.
Education
Bachelor of Science - Biology
Pontifical Catholic University of Minas Gerais
Belo Horizonte, MG, Brazil06.2017
Skills
- Client Satisfaction
- Critical Thinking
- Customer Experience
- Document Control
- Active Listening
- Prioritization
- Information Services
- Portuguese and English speaker
- Client Needs Assessment
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Barista
Royal Blue Grocery
09.2023 - Current
AuPair
AuPairCare Live-In Childcare
01.2022 - 04.2023
Customer Satisfaction Representative and Cashier
Decathlon Brasil
06.2021 - 12.2021
Ballet Teacher
Paula Assis Arte E Movimento
02.2021 - 06.2021
Private Nanny
Vanessa Viana
03.2020 - 01.2021
Daycare Volunteer
Hotelzinho Brinca Comigo
10.2017 - 01.2020
Mammalogy Laboratory Assistant
PUC Minas Natural Sciences Meuseum
06.2014 - 12.2015
Bachelor of Science - Biology
Pontifical Catholic University of Minas Gerais
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