Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Carolina Palacio

Middle Village

Summary

Customer-focused professionalism with extensive experience in high- stakes hospitality, brand representation, and admin support. Proven ability to deliver calm, attentive service, upholding integrity, and support teams in fast- paced environments, effectively connecting with diverse population in English and Spanish. Known for a strong commitment to safety, honesty, and servant leadership.

Overview

8
8
years of professional experience

Work History

Bartender/Server

The Rabbit Hole
02.2024 - 08.2025
  • Proactively enhanced the guest environment through attentive service, diligent safety monitoring, and strict enforcement of responsible alcohol service.
  • Followed strict procedures and brand standards with integrity and attention detail.
  • Pioneered collaborative support during high-volume periods, reinforcing teamwork and operational efficiency.
  • Communicated clearly and respectfully with guest from diverse backgrounds.
  • Upsell featured beverages and encourage guest trials, answer brand-related questions.

Bartender/Server

Melrose Ballroom
03.2022 - 01.2023
  • Managed all transactions and guest interactions with integrity, ensuring accuracy and accountability.
  • Meet or exceed sales targets during activations.
  • Provide table or bar service efficiently in compliance with safety standards and service protocols, confirming high guest satisfaction.
  • Served as the face of multiple beverage or liquor brands during events.
  • Assisted guest with questions, directions, and special requests while prioritizing safety and crowd awareness.

Front Desk

All Count Oral & Maxillofacial Sugery
01.2020 - 08.2020
  • Greeted patients with empathy, discretion, and professionalism.
  • Coordinated scheduling, verified insurance, and communicated treatment details clearly and honestly.
  • Maintained a calm, supportive presence in a dental setting, prioritizing patient safety and comfort.
  • Correctly updated new and existing electronic charts with medical and financial information.
  • Managed confidential information with integrity and strict adherence to privacy standards.

Administrative

Philadelphia College of Osteopathic
10.2017 - 08.2019
  • Managed multiple tasks efficiently while maintaining attention to detail and accountability.
  • Verified and updated all demographic and insurance information upon scheduling all appointments.
  • Supported faculty, staff, and students through dependable service and collaborative teamwork.
  • Demonstrated servant leadership by anticipating needs and assisting others to ensure smooth operations.


Education

High School Diploma -

Newtow High School
01.2008

Certificate - Medical Assistant

Sanford Brown Institute
Garden City, NY
05-2014

Skills

  • Servant Leadership and Teamwork
  • Goal Setting & Forecasting
  • Stress And Pressure Management
  • Conflict Resolution
  • Decision Making
  • Effective Communication
  • Cultural Sensitivity
  • Time Management
  • Client Prospecting
  • Brand Activation
  • Analytical
  • Research
  • Inclusivity
  • Organizational
  • Creativity
  • Flexibility
  • Work Ethic
  • Microsoft Excel
  • PowerPoint
  • Sales & Marketing

LANGUAGES

Native English
Native Spanish

Timeline

Bartender/Server

The Rabbit Hole
02.2024 - 08.2025

Bartender/Server

Melrose Ballroom
03.2022 - 01.2023

Front Desk

All Count Oral & Maxillofacial Sugery
01.2020 - 08.2020

Administrative

Philadelphia College of Osteopathic
10.2017 - 08.2019

High School Diploma -

Newtow High School

Certificate - Medical Assistant

Sanford Brown Institute