Carolina Palacio
Middle Village
Summary
Customer-focused professionalism with extensive experience in high- stakes hospitality, brand representation, and admin support. Proven ability to deliver calm, attentive service, upholding integrity, and support teams in fast- paced environments, effectively connecting with diverse population in English and Spanish. Known for a strong commitment to safety, honesty, and servant leadership.
Overview
8
8
years of professional experience
Work History
Bartender/Server
The Rabbit Hole
02.2024 - 08.2025
- Proactively enhanced the guest environment through attentive service, diligent safety monitoring, and strict enforcement of responsible alcohol service.
- Followed strict procedures and brand standards with integrity and attention detail.
- Pioneered collaborative support during high-volume periods, reinforcing teamwork and operational efficiency.
- Communicated clearly and respectfully with guest from diverse backgrounds.
- Upsell featured beverages and encourage guest trials, answer brand-related questions.
Bartender/Server
Melrose Ballroom
03.2022 - 01.2023
- Managed all transactions and guest interactions with integrity, ensuring accuracy and accountability.
- Meet or exceed sales targets during activations.
- Provide table or bar service efficiently in compliance with safety standards and service protocols, confirming high guest satisfaction.
- Served as the face of multiple beverage or liquor brands during events.
- Assisted guest with questions, directions, and special requests while prioritizing safety and crowd awareness.
Front Desk
All Count Oral & Maxillofacial Sugery
01.2020 - 08.2020
- Greeted patients with empathy, discretion, and professionalism.
- Coordinated scheduling, verified insurance, and communicated treatment details clearly and honestly.
- Maintained a calm, supportive presence in a dental setting, prioritizing patient safety and comfort.
- Correctly updated new and existing electronic charts with medical and financial information.
- Managed confidential information with integrity and strict adherence to privacy standards.
Administrative
Philadelphia College of Osteopathic
10.2017 - 08.2019
- Managed multiple tasks efficiently while maintaining attention to detail and accountability.
- Verified and updated all demographic and insurance information upon scheduling all appointments.
- Supported faculty, staff, and students through dependable service and collaborative teamwork.
- Demonstrated servant leadership by anticipating needs and assisting others to ensure smooth operations.
Education
High School Diploma -
Newtow High School
01.2008
Certificate - Medical Assistant
Sanford Brown Institute
Garden City, NY05-2014
Skills
- Servant Leadership and Teamwork
- Goal Setting & Forecasting
- Stress And Pressure Management
- Conflict Resolution
- Decision Making
- Effective Communication
- Cultural Sensitivity
- Time Management
- Client Prospecting
- Brand Activation
- Analytical
- Research
- Inclusivity
- Organizational
- Creativity
- Flexibility
- Work Ethic
- Microsoft Excel
- PowerPoint
- Sales & Marketing
LANGUAGES
Native English
Native Spanish
Timeline
Bartender/Server
The Rabbit Hole
02.2024 - 08.2025
Bartender/Server
Melrose Ballroom
03.2022 - 01.2023
Front Desk
All Count Oral & Maxillofacial Sugery
01.2020 - 08.2020
Administrative
Philadelphia College of Osteopathic
10.2017 - 08.2019
High School Diploma -
Newtow High School
Certificate - Medical Assistant
Sanford Brown Institute