Leora Kantz
Spring
Summary
Versatile and dedicated bartender with 10+ years of experience in the hospitality industry, specializing in guest relations and team leadership. Proven ability to enhance customer experiences through exceptional service and effective team collaboration. Skilled in inventory management, safety protocols, and maintaining high cleanliness standards. Holds multiple certifications, including BarSmarts Professional and Manager Food Handler Certification, ensuring compliance with industry regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Server
MO’s Irish Pub
Houston, TX
11.2025 - Current
- Greet guests in a friendly and welcoming manner
- Prepare and serve beverages and food efficiently
- Clean and reset tables to maintain a neat dining area
- Perform closing duties, including cleaning, restocking, and securing the workspace
- Attend to guests’ needs to ensure a positive and comfortable experience
Bartender
Norwegian Cruise Line Holdings Ltd-Pride of America-Island of Hawai'i
Island of Hawai'i, HI
08.2024 - 10.2025
- Fostered strong teamwork and collaboration with bar team and crew members, actively participating in shared cabin maintenance, galley duties, and vessel-wide responsibilities to support a positive living and working environment.
- Consistently achieved top marks in weekly safety and emergency drills, maintaining full compliance with U.S. Coast Guard, flag-state, and company safety protocols.
- Demonstrated expert-level cocktail preparation and mixology skills while leading by example in inventory management, stock rotation, cost control, and waste reduction.
- Supervised and motivated teams of bartenders and bar waiters throughout high-volume shifts, upholding the highest standards of service, presentation, and guest satisfaction across multiple outlets.
- Delivered exceptional, personalized guest experiences while responsibly serving alcohol in accordance with maritime law, company policies, and responsible-service guidelines, prioritizing guest safety at all times.
- Thrived in fast-paced, high-pressure environments, accurately anticipating staffing, stock, and equipment needs before and during main theater shows, events, and peak service periods.
- Maintained impeccable cleanliness and sanitation standards before, during, and after every shift; executed daily and deep-cleaning schedules to exceed public health (VSP/USPH) requirements at all assigned bars and service areas.
Bartender/ First Mate
Sea Chase Charters
Naples, FL
12.2023 - 10.2025
- Welcomed guests onboard with genuine enthusiasm and warmth, immediately setting a gracious and hospitable tone for their voyage.
- Ensured seamless embarkation by offering refreshing welcome drinks and light appetizers the moment guests stepped aboard.
- Conducted personalized vessel tours, showcasing all facilities, amenities, safety features, and points of interest to enhance the guest experience from day one.
- Prepared and served high-quality food and beverages – including custom cocktails, craft mocktails, and chef-collaborated bites – tailored to individual guest preferences throughout each trip.
- Provided engaging, informative narration about ports of call, landmarks, local culture, and hidden gems, helping guests maximize enjoyment of every destination.
- Actively assisted with vessel maneuvering, line handling, and docking procedures during arrivals and departures, ensuring safe and efficient port operations.
- Maintained immaculate cleanliness throughout the vessel, restoring all guest areas, bar tops, decks, and surfaces to pristine condition after every use and at the end of each charter.
Assistant Manager
Wunsche Bro’s Cafe and Saloon
Spring, TX
01.2022 - 11.2023
- Mastered all front-of-house operations, including in-depth knowledge of food and beverage menus, wine pairings, specialty cocktails, and daily specials to deliver expert, confident service.
- Boosted team morale and cohesion by designing and leading regular team-building exercises, resulting in stronger collaboration and a positive, supportive work environment across the entire front-of-house staff.
- Designed and published seasonal and holiday menus using Square, increasing guest engagement and driving additional revenue during peak periods.
- Skillfully de-escalated and resolved guest concerns or conflicts with professionalism, empathy, and efficiency, consistently turning potentially negative situations into positive, loyal-customer outcomes.
- Excelled in food expediting during high-volume service, ensuring accurate, timely delivery and maintaining exceptional quality standards even at peak capacity.
- Supported management by assisting with front- and back-of-house scheduling, optimizing labor costs while maintaining seamless coverage and staff satisfaction.
Bartender
On The Rox
Houston, TX
04.2016 - 07.2019
- Greeted every guest with a warm, genuine smile and professional demeanor, immediately creating a welcoming and memorable experience.
- Expertly took food and beverage orders, offered knowledgeable recommendations, and consistently upsold specials and premium selections.
- Prepared and served a full range of classic and craft cocktails, beers, wines, and non-alcoholic beverages with speed, precision, and flawless presentation.
- Flawlessly executed all opening and closing procedures, including cash reconciliation, stock replenishment, sanitation protocols, and bar setup/teardown to ensure seamless transitions between shifts.
Education
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Lone Star College
Tomball, TXSkills
- Bartending
- Leadership
- Multitasking
- Hospitality
- Food service management
- Food safety management
- Team motivation (leadership skill)
- Team management
- Teamwork
Certification
- BarSmarts Professional May 2025 to Present
- Merchant Mariner Credential August 2024 to August 2029
- Manager Food Handler Certification February 2024 to February 2029
- TABC Certification February 2024 to February 2026
- TWIC Card
- ServSafe
Languages
English
Timeline
Bartender/Server
MO’s Irish Pub
11.2025 - Current
Bartender
Norwegian Cruise Line Holdings Ltd-Pride of America-Island of Hawai'i
08.2024 - 10.2025
Bartender/ First Mate
Sea Chase Charters
12.2023 - 10.2025
Assistant Manager
Wunsche Bro’s Cafe and Saloon
01.2022 - 11.2023
Bartender
On The Rox
04.2016 - 07.2019
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Lone Star College