Carolina Reyes
Queens,NY
Summary
Dynamic server with exceptional customer service skills, honed at Sweetwater Tavern & Grille. Proven ability to manage high-volume dining and resolve customer complaints effectively. Recognized for fostering team collaboration and maintaining a professional appearance, ensuring memorable guest experiences while efficiently handling cash transactions.
Overview
3
3
years of professional experience
Work History
Server
Sweetwater Tavern & Grille
Chicago, IL
03.2023 - 03.2025
- Worked with POS and Toast system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
O’Donovan’s
Chicago, IL
04.2022 - 03.2025
- Worked with Toast system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Sweetwater Tavern & Grille
Chicago, IL
05.2022 - 02.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
Bachelor Of International Business Economics - Commerce
Escuela Bancaria Y Comercial
México 08.2021
Skills
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Food running
- High volume dining
- Team collaboration
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Sweetwater Tavern & Grille
03.2023 - 03.2025
Host
Sweetwater Tavern & Grille
05.2022 - 02.2023
Server
O’Donovan’s
04.2022 - 03.2025
Bachelor Of International Business Economics - Commerce
Escuela Bancaria Y Comercial