CAROLINA ROMERO
Orlando,FL
Summary
Adept at navigating high-pressure customer service scenarios, I leveraged bilingual capabilities at Everise to enhance customer satisfaction and resolve complaints efficiently. My background includes driving operational success at ABM and mastering Microsoft Office to streamline scheduling. I excel in empathetic communication and administrative support, consistently achieving targets and fostering trust.
Overview
16
16
years of professional experience
Work History
Bilingual Customer service representative
Everise
Orlando, Florida
09.2023 - Current
- Addressing customer complains and resolving problems effectively
- Providing accurate information about products, services, policies, or billing
- Guiding customers through processes or providing instructions
- Managing high/pressure situation calmly and diplomatically by demonstrating empathy, patience, and courtesy during interaction
- Achieving targets such as call handling time, customer satisfaction scores, resolution rates
Driver
Driver EDS
Orlando, Florida
06.2023 - 05.2023
- Driving rental cars between airport locations, company lots, and service centers
- Transporting vehicles to and from maintenance facilities or car washes
- Relocating cars to meet customers demand in specific locations
- Reporting any issues, such as damage or maintenance needs, to appropriate team
- Following company policies and local traffic laws to ensure driving practices
Driver -Scheduler Administrative secretary
ABM
Orlando, Florida
09.2022 - 05.2023
- Assisting with organizing the rental car lot to ensure vehicles are parked correctly and accessible
- Occasionally assisting with customer inquiries or providing directions
- Schedule and confirm employees daily work
- Send daily reports to supervisors and other staff members from the office
- Communicate efficiently with employees about permissions, arrivals, late arrivals or no call no show to send reports to main office
Bilingual Customer service associate
Concentrix
Bogotá, Colombia
01.2016 - 06.2022
- Built sustainable relationship and trust with customer accounts using open and interactive communication
- Navigate multiple computer system and applications and utilized search tools to find information
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complains
Audiovisual producer and production field
Claro Televisión
Bogotá, Colombia
08.2008 - 11.2015
- Securing Locations and Equipment, overseeing arrangements for filming locations, sets, costumers, and technical equipment
- Coordinating Resources, scheduling the use of studios, equipment, and production teams to avoid conflicts and maximize efficiency
- Planning Schedules, creating a detail production schedules to ensure efficient use of time and resources
- Met with directors and senior members of camera crews to discuss assignments and determine filming sequences, camera movements, and picture composition
- Direct and coordinate activities of assistants and personnel during production
Education
Bachelor’s degree - Proficient in audiovisual, TV production and video
Politécnico Grancolombiano
Bogota, Colombia06.2007
Skills
- Microsoft Office
- Scheduling
- Administrative and office support
- Excel
- Bilingual customer service representative
References
Available upon request
Timeline
Bilingual Customer service representative
Everise
09.2023 - Current
Driver
Driver EDS
06.2023 - 05.2023
Driver -Scheduler Administrative secretary
ABM
09.2022 - 05.2023
Bilingual Customer service associate
Concentrix
01.2016 - 06.2022
Audiovisual producer and production field
Claro Televisión
08.2008 - 11.2015
Bachelor’s degree - Proficient in audiovisual, TV production and video
Politécnico Grancolombiano