Carolina Rubalcava
Summary
Adaptable Server experienced in fast-paced restaurant environments catering to discerning customers. Delivered exceptional service through strong memorization skills and effective teamwork. Maintained professionalism while meeting diverse customer needs and training new staff.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
IHOP
West Hills
04.2014 - Current
- Provided friendly and attentive service to guests in a fast-paced environment.
- Took customer orders accurately and communicated them to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
Waitress
Norms
Studio City
08.2022 - 12.2023
- Provided friendly and attentive service to guests in a fast-paced environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Took customer orders accurately and communicated them to kitchen staff.
Behavioral Therapist, Lead Therapist
IEBI
Van Nuys
11.2020 - 07.2022
- Developed individualized treatment plans for clients with behavioral challenges.
- Conducted assessments to identify client needs and monitor progress.
- Collaborated with families to provide support and guidance for behavior management.
Waitress
IHOP
Agoura Hills
07.2012 - 07.2013
- Provided friendly and attentive service to guests in a fast-paced environment.
- Took customer orders accurately and communicated them to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
Education
Bachelor of Arts - Psychology
California State University, Northridge
Northridge, CA 09.2016 - 05.2020
Skills
- Serving expertise
- Tableside service
- Order accuracy
- Food safety
- Food handling safety
- Menu knowledge
- POS system usage
- Plate carrying
- Effective customer upselling
- Handling complaints
- Coordination skills
- Cleanliness
Languages
English
Professional
Spanish
Professional
Timeline
Waitress
Norms
08.2022 - 12.2023
Behavioral Therapist, Lead Therapist
IEBI
11.2020 - 07.2022
Bachelor of Arts - Psychology
California State University, Northridge
09.2016 - 05.2020
Waitress
IHOP
04.2014 - Current
Waitress
IHOP
07.2012 - 07.2013