Carolina Ruiz
Santa Ana,Orange County
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Associate
In N Out
03.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Machine Operator Technician
Bbraun Medical
05.2021 - 07.2023
- Operated machining equipment safely with team of operators.
- Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
Customer Service Advocate
Target
03.2019 - 08.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Science - Surgical Technology
American Career College
CA12-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Associate
In N Out
03.2023 - Current
Machine Operator Technician
Bbraun Medical
05.2021 - 07.2023
Customer Service Advocate
Target
03.2019 - 08.2021
Associate of Science - Surgical Technology
American Career College
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