Carolina Segura
Administrative Virtual Assistant
Houston,TX
Summary
Talented Assistant with excellent interpersonal skills and more than 7 years of experience. Highly effective and knowledgeable in Microsoft software.
Overview
1
1
Language
2
2
years of post-secondary education
8
8
years of professional experience
Work History
ASSISTANT, EXPERIENCE Assistant
Social Media Management
HOUSTON, TX
07.2020 - Current
- Inbox/Calendar management.
- Manage & promote via social media platforms.
- Customer Relations Management (HubSpot).
- Data entry (Microsoft software Knowledgeable).
- File management/organization.
Receptionist
C.E KING HIGH SCHOOL
HOUSTON, TX
06.2020 - 01.2021
- Email management/phone call/routing performed.
- Handle all interactions with the highest level of professionalism.
- Create templates /forms for parents/students/staff.
- Provide administrative support and Microsoft Office support.
- Process, document and file confidential information.
- Appointment scheduling.
PBX Operator Trainer/Front Desk
FOUR SEASONS HOTEL
HOUSTON, TX
05.2018 - 06.2020
- Answer all incoming phone/call routings with phone etiquette.
- Handle all guest interactions with the highest level of customer service.
- Accommodate special requests at all times.
- Daily data entry/accuracy inspections of guest reservations to enhance guest experience.
- Responsible of developing all incoming employees.
- Guest check-in/out & room assigned/blocked.
Store Supervisor
RITE AID PHARMACY
EAST LANSING, MI
05.2013 - 08.2017
- Managed store opening/closings during opening.
- Cash handling performed and deposited.
- Store inventory restocked and managed on daily basis.
- Trained all incoming employees.
- Assisted with pharmaceutical check outs.
- Guest service satisfaction met at the highest degree possible.
Education
MICHIGAN STATE UNIVERSITY, H.E.P
Associate of Science - Interdisciplinary Studies
Michigan State University
East Lansing, MI 09.2010 - 05.2012
Skills
Business correspondence
Document control
Administrative support
Operations support
Verbal and written communication
Project planning
Database Management
Analytical problem solver
Product and service knowledge
Project support
Timeline
ASSISTANT, EXPERIENCE Assistant
Social Media Management
07.2020 - Current
Receptionist
C.E KING HIGH SCHOOL
06.2020 - 01.2021
PBX Operator Trainer/Front Desk
FOUR SEASONS HOTEL
05.2018 - 06.2020
Store Supervisor
RITE AID PHARMACY
05.2013 - 08.2017
Associate of Science - Interdisciplinary Studies
Michigan State University
09.2010 - 05.2012
MICHIGAN STATE UNIVERSITY, H.E.P