Carolina Solis
Summary
HR professional with 5+ years of experience managing administrative processes, HRIS data, and confidential employee information. Developed standard operating procedures, recruitment workflows, and turnover analytics to improve workplace productivity. Promotes positive team integration through psychology-informed interpersonal strategies.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
People Operations Specialist
Devereux Advanced Behavioural Health
11.2022 - Current
- Streamlined medical staff credentialing process within people operations department.
- Supported performance management processes by collecting feedback and documentation of 90-day and annual employee performance reviews and exit interviews.
- Conduct monthly reports on employee compliance with center policies and external regulations, employee turnover rates and recruitment analytics.
- Managed electronic personnel, medical, and I-9 files per regulatory standards, ensuring confidentiality of sensitive information.
- Facilitated conflict resolution by directing employees to appropriate resources.
- Assisted People Operations Director in providing high-quality services to center managers and employees.
- Facilitated reconciliation and approval of invoices from external clients for accounts payable.
HR Administraive Coordinator
Staff Management Group
Edison, NJ
01.2021 - 11.2022
- Facilitated onboarding by preparing and processing paperwork and presentations, ensuring a seamless experience for new candidates.
- Assisted with I-9 and E-Verify processes, ensuring compliance for 18 offices through quarterly audits.
- Administered employee changes via HRIS, maintaining accurate employee records.
- Supported HR director and executive team in strategic initiatives, contributing to organizational goals.
- Conducted research for training and development projects to enhance employee skills.
- Developed companywide standard operating procedures and provided implementation support for new tools.
- Compiled data for operational reports, analyzing company expenses, new hire analytics, and transportation budget.
- Oversaw office supplies management, ensuring availability and functionality to maintain operational efficiency. using an automated system to sustain operations.
Barista
Starbucks
03.2017 - 12.2020
- Outperformed personal and store sales benchmarks using personalized upselling strategies and techniques.
- Drove superior customer service ratings by leveraging signature customer relationship building strategies..
- Facilitated team-building activities during shifts, fostering improved morale and trust among colleagues.
- Maintained accurate inventory records to support efficient store operations. and volume trends across each shift; analyzed and forecasted follow-on “relief crew” needs using shared debriefs to set colleagues up for success.
Administrative Health Associate
Behavioral Aid Solutions
01.2017 - 03.2017
- Developed information management system to support active client base of 400+, effectively documenting and archiving client information to maintain BAS’ medical database.
- Assisted clinical therapists with treatment plans by providing on-site patient support.
- Created integrated filing system to catalog, process, and archive 6+ years of BAS’ financial documentation.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL06-2018
Skills
- HRIS management
- Data reporting
- HR analytics
- Policy compliance
- Employee onboarding
- Process improvement
- Conflict resolution
- Communication strategies
Certification
- SHRM-CP - In Process
- Lean Six Sigma, White Belt - Issued 2020
- Google UX Design Professional - Issued March 2022
Languages
Spanish
Native/ Bilingual
Timeline
People Operations Specialist
Devereux Advanced Behavioural Health
11.2022 - Current
HR Administraive Coordinator
Staff Management Group
01.2021 - 11.2022
Barista
Starbucks
03.2017 - 12.2020
Administrative Health Associate
Behavioral Aid Solutions
01.2017 - 03.2017
Bachelor of Arts - Psychology
Florida International University