Carolina Velazquez
Homestead,FL
Summary
Results-driven retail leader managing multi-store district operations across 17 locations, enhancing sales performance and shrink reduction. Developed high-performing teams and strengthened execution standards to drive measurable business improvements. Consistently achieved top district results through strategic alignment of training and operational initiatives to boost profitability.
Overview
2
2
Languages
2
2
years of post-secondary education
31
31
years of professional experience
Work History
District Training Manager
Family Dollar
Miami, Florida
08.2010 - Current
- Direct operations for 17 stores, driving sales performance, shrink reduction, staffing and overall profitability.
- Coach and develop Store Managers and Assistant Managers to improve execution and achieve financial and operational goals.
- Train newly assigned district managers, with a strong focus on accelerated readiness and improving early performance success.
- Design and implement training programs to strengthen leadership capability and ensure consistent operational standards across the district.
Store Manager
Family Dollar
Miami, Florida
01.2004 - 08.2010
- Managed daily store operations and ensured high standards of customer service.
- Inventory control, Payroll, Staffing, Training
Clothing Coordinator
Family Dollar
Miami, Florida
02.2002 - 01.2004
- Train and coach store personnel on apparel guidelines such as SCSC to ensure consistent execution of the department standards
- Organize and align apparel departments across the district to improve presentation, compliance and merchandising consistency
Assistant Manager
Eckerd Drugs
Miami, Florida
07.1995 - 02.2002
- Assisted in daily store operations including cash control, training, customer service, associate supervision.
- Supported pharmacy and photo lab operations
Education
Bachelor of Education - Early Education
Instituto Casuarinas
Lima , Peru 07.1991 - 08.1993
Skills
- Sales & Performance Management
- Shrink & Loss Prevention
- Inventory Control
- Store Operations
- Multi-Store Leadership
- Strategic Planning
- Team Development & Training
- Change Management
- Problem Solving
- Employee Accountability
- Communication & Teamwork
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- District Manager of the Year for Zone 20
- District Manager of the Year for Region 26 ( non consecutive years )
- Achieved lowest Shrink performance in the Region
- Lowest turnover
- Lowest cash losses for the Year
- MVP Award for the Region
Timeline
District Training Manager
Family Dollar
08.2010 - Current
Store Manager
Family Dollar
01.2004 - 08.2010
Clothing Coordinator
Family Dollar
02.2002 - 01.2004
Assistant Manager
Eckerd Drugs
07.1995 - 02.2002
Bachelor of Education - Early Education
Instituto Casuarinas
07.1991 - 08.1993