Zoie Burton
Austin,Texas
Summary
Highly motivated District Training Manager with extensive customer service and sales experience, excelling in fast-paced environments. Dynamic and outgoing sales professional consistently driving increased sales, enhancing the buying experience, and elevating sales teams and metrics. Proven ability to effectively train and develop staff and other managers, resulting in improved performance and customer satisfaction in my market.
Overview
7
7
years of professional experience
Work History
District Training Manager
Genesco
Austin, TX
07.2023 - Current
- successively lead and supervised a market of 3 stores within my District while running a top volume store
- Coached store managers in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and sales.
- Increased sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed Sales training and informed management challenges, as well as suggested resolutions.
- Created effective sales plans utilizing customer needs forecast to increase market share.
- Effectively hosted and ran boot camps designed for the specific needs within the district.
Store Manager
Genesco
Austin, TX
05.2022 - 09.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Genesco
Austin, TX
05.2021 - 07.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Sales Lead
Genesco
Austin , TX
10.2020 - 05.2021
- Monitored sales team performance and provided constructive feedback.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
Sales Associate
Genesco
Austin, TX
07.2020 - 10.2020
- Developed, marketed and sold full range of products and support services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Preschool Teacher
Magnolias First Baptist
Magnolia, Texas
09.2017 - 07.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
District Training Manager
Genesco
Austin, TX
09.2023 - Current
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 3 locations while running my location to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Coordinated with other district training managers to actualize performance improvement strategies.
- Developed audit policies, guiding administrative and technical functions.
Education
Bachelor of Kinesiology - Psychology
Concordia University At Austin
Austin, TXSkills
- Multi-unit management
- Staff Recruiting
- Leadership Development
- Employee Scheduling
- Recruiting and Hiring
- Customer Service
- Goal Setting and Performance Metrics
- Staff Development
- Coaching and Mentoring
- Operations Management
- Inventory Control
- Workforce Management
- Sales team training
- KPI Tracking
- Performance Management
Accomplishments
- Supervised and trained a team of 30 staff members.
- Supervised a market of 3 stores
- Achieved high sales performances among employees by introducing new sales behaviors
- Recruited trained 6 successful new managers within one year.
- Increased sales by 85% over yearly projected sales goal.
- Awarded Highest conversion increase of 25%
- Awarded Highest visit value increase of 22%
- A total of 8 company and store records broke in my tenure.
- Promoted to District training Manager after 1 successful year as a store manager.
- Promoted to highest volume store after 1 year as store manager
Timeline
District Training Manager
Genesco
09.2023 - Current
District Training Manager
Genesco
07.2023 - Current
Store Manager
Genesco
05.2022 - 09.2023
Assistant Store Manager
Genesco
05.2021 - 07.2021
Sales Lead
Genesco
10.2020 - 05.2021
Sales Associate
Genesco
07.2020 - 10.2020
Preschool Teacher
Magnolias First Baptist
09.2017 - 07.2019
Bachelor of Kinesiology - Psychology
Concordia University At Austin