Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Carolina R. Castro

Chicago,IL

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Knowledgeable about FDA drug safety guidelines and pharmacy law. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Team-oriented and successful in building relationships with customers for sustained business growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
Chicago, IL
02.2021 - Current
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Customer Service Associate

Walgreens
Chicago, IL
05.2019 - 01.2021
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Identified client needs and recommended products based on preferences and requirements.
  • In charge of price changes, FedEx daily inventory, Ventra report, and Western Union.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Education

Nursing

University of Illinois At Chicago
Chicago, IL
08.2019

High School Diploma -

Curie Metropolitan High School
Chicago, IL
06.2019

Skills

  • Pharmaceutical Services
  • Drug Inventory Management
  • Prescription Order Verification
  • Answering and Routing Calls
  • Organization and Prioritization
  • Customer Support
  • Critical Thinking
  • Billing Processing

Certification

AHA Adult and Infant CPR & AED AHA First Aid Early Childhood Education Level 1 Credential Completion June 2018

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
02.2021 - Current

Customer Service Associate

Walgreens
05.2019 - 01.2021

Nursing

University of Illinois At Chicago

High School Diploma -

Curie Metropolitan High School

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Carolina R. Castro