Jeanne McCaffrey
Rochester,MINNESOTA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
06.2016 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Counted and labeled prescriptions with correct item and quantity.
Education
Certified Pharmacy Technician - Healthcare
Walgreens On Site Training
Rochester, MN09.2017
Ged -
Killeen Texas University
Killeen, TX03.1997
Skills
- Active Listening
- Medication Dispensation
- Reading Comprehension
- Patient Education
- Pharmaceutical Services
- Assisting Pharmacists
- Answering Customer Questions
- Insurance Claim Processing Software
- Complex Problem-Solving
- Insurance Verification
- Patient Testing
- Critical Thinking
- Resolving Customer Issues
- Customer Satisfaction
- Ordering and Stocking Medications
- Medicare and Medicaid Processes
- Problem-Solving Skills
- Communications Strategies
- Retail Sales
- Pharmaceutical Needs
- Appointment Scheduling
Timeline
Pharmacy Technician
Walgreens
06.2016 - 01.2023
Certified Pharmacy Technician - Healthcare
Walgreens On Site Training
Ged -
Killeen Texas University
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