CAROLINDA GARZA
Laredo,TX
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Experienced manager with over 14 years of experience in optometry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Dr. Jorge A. Carrion O.D
Laredo, TX
08.2008 - Current
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Managed office operations while scheduling appointments for patients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Communicated effectively with staff members, patients, and employing active listening and interpersonal skills.
- Built relationships with eye doctor to create steady referral pipeline.
- Addressed and remedied all patient or team member issues.
Paraoptometric Technician
Dr. Jorge A. Carrion O.D
Laredo, TX
03.1997 - 08.2008
- Collaborated with optometry staff to reach individual and team goals.
- Participated in community vision screenings and outreach programs to promote optometry services.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering contact lenses
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input paient personal, medical and visual history information into file records
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Directed patients to exam rooms for initial evaluations.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
Doctor's Assistant
Dr Agustin Pruneda
Laredo, TX
08.1995 - 03.1997
- Answer phone calls, get message, returned phone calls.
- Scheduling Patients appointments
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Verify vision insurance benefits and pre-authorizations.
- Met with patients to discuss medical histories and current complaints.
Education
GED -
Laredo College
Laredo, TX06.2022
Skills
- Staff Management
- Strategic planning
- Policies and procedures
- Job inspections
- Schedule optimization
- Business Development
- Operations management
- Mathematical calculations
- Business planning
- Creative merchandising
- Coaching and mentoring
- Contract Management
- Customer service abilities
- Medical history documentation
- Planning and Coordination
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Self-Motivated
- Mail handling
- Cash Handling
- Office management
- Office organization
- File management
- Scheduling
- Office supplies inventory management
- Customer and client relations
Certification
Logistic Basic
Small Business Management
Languages
Spanish
Native or Bilingual
Timeline
Manager
Dr. Jorge A. Carrion O.D
08.2008 - Current
Paraoptometric Technician
Dr. Jorge A. Carrion O.D
03.1997 - 08.2008
Doctor's Assistant
Dr Agustin Pruneda
08.1995 - 03.1997
GED -
Laredo College
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