Alan Cavener

• Educated clients on proper lens care and maintenance techniques for improved longevity.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• All lab duties. Edged lenses, frame repairs, replacing lenses in drill mount eyewear, and just about everything else you could think of.
• Collaborated with optometrists to ensure accurate fitting and adjustment of eyeglasses.
• Streamlined appointment scheduling processes, enhancing customer service efficiency.
• Mentored junior staff on best practices for optical fittings and patient interactions.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Everything!

• Assisted customers in selecting eyewear that complements their style and prescription needs.
• Maintained inventory of eyewear products, ensuring availability of popular styles and sizes.
• Educated clients on proper lens care and maintenance techniques for optimal performance.
• Resolved customer inquiries and concerns promptly, enhancing overall client satisfaction levels.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
• Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Addressed and resolved customer concerns promptly, maintaining positive reputation in community.

All Optician Duties