Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alan Cavener

Ada,OK

Summary

Knowledgeable Optician with significant experience in optical dispensing and lens crafting. Delivered precise eyewear solutions and provided exceptional customer service, enhancing client satisfaction and loyalty. Demonstrated expertise in patient consultations and advanced lens technologies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Optician

Frisco In Focus, Dr. Kari Clark O.D.
06.2021 - 06.2025
  • Educated clients on proper lens care and maintenance techniques for improved longevity.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • All lab duties. Edged lenses, frame repairs, replacing lenses in drill mount eyewear, and just about everything else you could think of.
  • Collaborated with optometrists to ensure accurate fitting and adjustment of eyeglasses.
  • Streamlined appointment scheduling processes, enhancing customer service efficiency.
  • Mentored junior staff on best practices for optical fittings and patient interactions.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Everything!

Otician

First EyeCare Plano/MyEyeDr Dr. Harold Codianne O.D. Dr. Brian Rast O.D. Dr. Shawn Kelly O.D Dr. Kari Clark O. D.
02.2004 - 02.2020
  • Assisted customers in selecting eyewear that complements their style and prescription needs.
  • Maintained inventory of eyewear products, ensuring availability of popular styles and sizes.
  • Educated clients on proper lens care and maintenance techniques for optimal performance.
  • Resolved customer inquiries and concerns promptly, enhancing overall client satisfaction levels.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
  • Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Addressed and resolved customer concerns promptly, maintaining positive reputation in community.

Optician

Advanced EyeCare Dallas, Dr. Don Derryberry O.D.
02.2001 - 02.2004

All Optician Duties

Education

Associate of Applied Science - Audio/Video

The Art Institute of Dallas
Dallas, TX

Skills

  • Customer service
  • Computer skills
  • Optical measurements
  • Insurance verification
  • Optical dispensing
  • Adjusting eyewear
  • Progressive lenses expertise
  • Frame selection

Certification

  • ABO Certified Optician

Timeline

Optician

Frisco In Focus, Dr. Kari Clark O.D.
06.2021 - 06.2025

Otician

First EyeCare Plano/MyEyeDr Dr. Harold Codianne O.D. Dr. Brian Rast O.D. Dr. Shawn Kelly O.D Dr. Kari Clark O. D.
02.2004 - 02.2020

Optician

Advanced EyeCare Dallas, Dr. Don Derryberry O.D.
02.2001 - 02.2004

Associate of Applied Science - Audio/Video

The Art Institute of Dallas
Alan Cavener