Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CAROLINE ROGERS

ORANGE PARK,FL

Summary

  • Dynamic finance professional with extensive loan processing expertise at Flagstar Bank. Proven track record of enhancing customer satisfaction through effective communication and meticulous attention to detail. Streamlined workflows and consistently exceeded performance metrics, demonstrating strong regulatory adherence and leadership in high-pressure environments. Committed to fostering positive relationships and achieving team success.


  • Experience in Conventional, FHA, VA and USDA loan programs


  • Previous experience in the mortgage industry to include Licensed Mortgage Broker, State of Florida; VP of mortgage broker business managing 5 office locations and all loan officers production; Processing and closing loans.

Overview

13
13
years of professional experience

Work History

SR. LOAN PROCESSOR

Flagstar Bank
11.2020 - Current
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process while establishing strong relationships with teammates, title companies, and borrowers for smooth loan transactions. .
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.

Customer Service Representative

Wells Fargo Home Mortgage
07.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Met customer call guidelines for service levels, handle time and productivity.

FINANCE MANAGER

ST. JOHNS POWERSPORTS
12.2015 - 03.2019
  • Processed all finance applications, placed them with lenders and did the closing and funding of all loan applications.
  • Assisted with daily accounting procedures fro the dealership
  • Provided support to the sales staff

BUSINESS MANAGER

DESIGNER HOMES II
05.2012 - 12.2015
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership and working closely with Attorneys.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Assisted with hiring process and training of new employees at this Foreclosure Defense Law Firm and Property Management Company

Education

High School Diploma -

TUSCOLA SR. HIGH SCHOOL
WAYNESVILLE, NC

Skills

  • Loan processing expertise
  • Meticulous attention to detail
  • Effective communication with both customers and team members
  • Regulatory Adherence
  • Financial and loan documentation review and to verify accuracy of all loan information, including but not limited to, which include credit analysis, income and residency verification, appraisal and title review

Accomplishments

  • Top 25 Processor in the Nation in the 2024 Stratmor Customer Service Survey
  • Top 200 Processor in the Nation in the 2023 Stratmor Customer Service Survey
  • Consistently in the top in number of closings per month at Flagstar Bank.
  • Exceeded Expectations in Annual Reviews at Flagstar Bank

Timeline

SR. LOAN PROCESSOR

Flagstar Bank
11.2020 - Current

Customer Service Representative

Wells Fargo Home Mortgage
07.2019 - 11.2020

FINANCE MANAGER

ST. JOHNS POWERSPORTS
12.2015 - 03.2019

BUSINESS MANAGER

DESIGNER HOMES II
05.2012 - 12.2015

High School Diploma -

TUSCOLA SR. HIGH SCHOOL

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