Caroline Bibb
Richardson,TX
Summary
Results-driven individual with 5 years of experience in patient care coordination and referral management. Known for exceptional customer service and strong communication with proven ability to enhance patient access and streamline referral workflows.
Overview
5
5
years of professional experience
Work History
Lead Patient Care Coordinator
WellMed Medical Management - United Health Group
Richardson, TX
10.2025 - 03.2026
- Processed 50+ referrals daily, doubling referral process efficacy
- Coordinated referral workflows between providers to ensure timely processing and access to care.
- Facilitated effective communication between specialists and referring physicians.
- Managed scheduling for specialist appointments and follow-up visits in a high-volume primary care setting.
- Executed data entry for referrals into electronic health record systems.
Associate Patient Care Coordinator
WellMed Medical Management - United Health Group
Richardson, Texas
02.2022 - 10.2025
- Coordinated patient appointments and managed scheduling for multiple providers, ensuring timely access to care.
- Managed referrals from primary care providers for internal and external specialty services.
- Processed patient intake information and updated medical records prior to treatment.
- Conducted follow-up calls to verify adequacy of patient care and services.
- Performed administrative tasks, including filing paperwork, preparing reports, and ordering supplies.
Lead Front Desk Coordinator
Aqua Tots
Richardson, Texas
03.2021 - 12.2021
- Managed front desk operations, delivering exceptional customer service to families, enhancing their experience.
- Handled inquiries and resolved issues promptly to maintain customer satisfaction.
- Coordinated swim lesson schedules and communicated promptly with clients, ensuring smooth operations.
- Organized intake forms and maintained accurate client records, supporting operational efficiency.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
12-2027
Bachelor of Arts - Psychology Minor
Southern New Hampshire University
12-2027
Skills
- Data entry accuracy
- Problem solving
- Effective communication
- MS Office Suite
- Patient care coordination
- Customer service and support
- Conflict resolution
- Electronic health record management
Timeline
Lead Patient Care Coordinator
WellMed Medical Management - United Health Group
10.2025 - 03.2026
Associate Patient Care Coordinator
WellMed Medical Management - United Health Group
02.2022 - 10.2025
Lead Front Desk Coordinator
Aqua Tots
03.2021 - 12.2021
Bachelor of Arts - Human Services
Southern New Hampshire University
Bachelor of Arts - Psychology Minor
Southern New Hampshire University