Caroline Blankenship
Middleburg,FL
Summary
Results-driven managerial professional with track record of optimizing operational efficiency and leading teams to success. Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Books-A-Million
Orange Park, FL
06.2024 - Current
- Led team in managing daily operations to ensure optimal store performance and adherence to company polices and procedures for both Books-A-Million and Yogurt Mountain.
- Supported inventory management by tracking stock levels and conducting audits.
- Analyzed sales data to identify trends and opportunities.
- Implemented promotional strategies to drive sales and improve store visibility.
- Planned and executed every step of a seasonal set.
- Fostered a positive work environment, enhancing team collaboration and morale among employees.
- Created contests to encourage team excitement.
- Managed employee reviews, training, and schedules.
- Developed staff training programs to enhance employee performance and customer service skills.
- Regularly evaluated team progress towards achieving operational goals.
- Recruited and hired talent for the store team.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintains category merchandising and cleanliness, working with team to ensure operational efficiency.
- ServSafe Manager certified through January 2031.
Co-Manager
Books-A-Million
Orange Park, FL
12.2019 - 06.2024
- Supervised daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Managed inventory control.
- Merchandised tables and displays to enhance product visibility and drive sales growth.
- Fostered a collaborative team environment, enhancing communication and employee engagement initiatives.
- Conducted regular performance evaluations, providing constructive feedback to support professional growth of staff.
Yogurt Mountain General Manager
Books-A-Million
Orange Park, FL
08.2016 - 12.2019
- Led operational strategies to enhance customer experience and drive sales growth.
- Managed inventory processes to ensure optimal stock levels and minimize product waste.
- Developed training programs for staff, improving employee performance and retention rates.
- Analyzed sales data to identify trends and opportunities.
- Trained and developed staff, fostering a culture of excellence and high productivity.
- Managed budget implementations, employee reviews, training, and schedules.
- Led community engagement initiatives, enhancing brand visibility and customer loyalty.
- Created and maintained cleaning plan to ensure optimal store conditions.
Associate
Books-A-Million
Orange Park, FL
08.2015 - 08.2016
- Assisted customers with inquiries, providing knowledgeable support for book selections.
- Collaborated with team members to enhance merchandising displays, increasing product visibility.
DSL Technician
AT&T
Fleming Island, FL
08.2013 - 07.2015
- Conducted routine maintenance and troubleshooting on telecommunications equipment.
- Collaborated with cross-functional teams to ensure service reliability and customer satisfaction.
Cake Decorator
Walmart
Middleburg, FL
09.2008 - 08.2013
- Designed and decorated custom cakes for various occasions, ensuring customer satisfaction.
- Collaborated with team members to maintain efficient cake production schedules.
- Assisted in training new decorators on techniques and best practices.
- Maintained cleanliness and organization of workspace to comply with food safety standards.
Education
High School Diploma -
Middleburg High School
Middleburg, FLSkills
- Staff management and development
- Inventory control
- Operations management
- Team leadership expertise
- Food safety and sanitation
- Budget control
- Human resources
- Sales techniques
- Business management and development
- Financial reporting
- Process improvement
- Sales coaching
Timeline
Assistant General Manager
Books-A-Million
06.2024 - Current
Co-Manager
Books-A-Million
12.2019 - 06.2024
Yogurt Mountain General Manager
Books-A-Million
08.2016 - 12.2019
Associate
Books-A-Million
08.2015 - 08.2016
DSL Technician
AT&T
08.2013 - 07.2015
Cake Decorator
Walmart
09.2008 - 08.2013
High School Diploma -
Middleburg High School