CAROLINE BOHL
Rosemount,MN
Summary
Customer-oriented Brand Associate dedicated to boosting customer satisfaction and generating higher brand revenues. Accommodating and personable individual with 1 year of experience communicating information to customers about brand value, quality, and style. Proficient in POS system operations paired with exceptional knowledge of current sales promotions. Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving, and conflict resolution skills.
Overview
5
5
years of professional experience
Work History
Social Work Intern
Diamond Path Elementary School
Apple Valley, MN
09.2024 - Current
- Provided individual and group counseling sessions for clients.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Utilized evidence-based practices such as cognitive behavioral therapy during counseling sessions.
- Maintained contact with guardians or caregivers of minors receiving services from the agency.
Recreational Leader
CITY OF ROSEMOUNT
Rosemount, Minnesota
06.2019 - 08.2024
- Planned and evaluated recreation and athletic programs with recreation director to support community
- Designed wide variety of activities to stimulate interest, involvement, and engagement of children
- Kept athletic and games equipment and facilities organized and maintained
- Kept children safe and having fun throughout all of the different activities that are implemented.
School Age Child Care Instructor
YMCA of the North
Eagan, MN
01.2023 - 06.2023
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Monitored children's safety at all times and responded immediately to any issues or concerns.
- Encouraged positive social interaction among children by organizing group activities.
- Ensured compliance with all state regulations related to childcare operations.
School Age Child Care Instructor
YMCA OF CHIPPEWA FALLS
Chippewa Falls
02.2021 - 02.2022
- Sanitized toys and tables to maintain clean, safe environment
- Assisted children in development of social, communication and problem-solving skills
- Used positive reinforcement and behavior modeling to instill discipline in children
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Maintained organized and clean classroom and play areas
- Established and maintained safe, supportive, and welcoming environments for children of all backgrounds.
Lead Cashier
AMERICAN EAGLE OUTFITTERS, INC
Eagan, Minnesota
05.2021 - 02.2022
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Operated cash register to record transactions accurately and efficiently
- Maintained current knowledge of store promotions and highlighted sales to customers.
Brand Associate
AMERICAN EAGLE OUTFITTERS, INC
Eau Claire, Wisconsin
09.2021 - 02.2022
- Processed cashier transactions quickly and accurately, driving brand loyalty programs
- Engaged, educated, and befriended customers to deliver amazing shopping experience
- Completed floor sets, filled floor and rang up customers
- Placed styles, sizes, and colors of product on sales floor to maintain availability for customers
- Drove sales and service using suggestive selling techniques and observing nonverbal cues
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Crest Fitness Desk Attendant
University of Wisconsin-Eau Claire
Eau Claire, WI
08.2023 - 05.2024
- Greeted guests upon their arrival to the fitness center, answered questions and provided directions.
- Provided information about fitness classes, services and membership options.
- Assisted with equipment orientation for new members, explaining proper use of machines and safety procedures.
- Performed daily cleaning duties such as wiping down equipment, vacuuming carpets, mopping floors and washing windows.
- Ensured that all areas of the facility were adequately stocked with towels, water bottles and other supplies.
- Maintained a safe environment by enforcing gym rules and regulations, including no food or drinks in exercise areas.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
BACHELOR OF SCIENCE - SOCIAL WORK
University of Wisconsin - Eau Claire
12.2024
HIGH SCHOOL DIPLOMA -
Rosemount Senior High School
06.2020
Skills
- Verbal and Written Communication
- Customer Service
- Problem Solving
- Relationship Building
- Team Leadership
- Customer Complaint Resolution
- Decision Making
- Time Management
- Behavior Management Techniques
- Conflict Resolution
- Creative Thinking
- Problem-Solving
Timeline
Social Work Intern
Diamond Path Elementary School
09.2024 - Current
Crest Fitness Desk Attendant
University of Wisconsin-Eau Claire
08.2023 - 05.2024
School Age Child Care Instructor
YMCA of the North
01.2023 - 06.2023
Brand Associate
AMERICAN EAGLE OUTFITTERS, INC
09.2021 - 02.2022
Lead Cashier
AMERICAN EAGLE OUTFITTERS, INC
05.2021 - 02.2022
School Age Child Care Instructor
YMCA OF CHIPPEWA FALLS
02.2021 - 02.2022
Recreational Leader
CITY OF ROSEMOUNT
06.2019 - 08.2024
BACHELOR OF SCIENCE - SOCIAL WORK
University of Wisconsin - Eau Claire
HIGH SCHOOL DIPLOMA -
Rosemount Senior High School
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