Caroline Conte
Salem,MA
Summary
Reliable professional skilled at making custom or classic drinks and maximizing business revenues with top-notch service. Work well with other team members to meet all customer needs in fast-paced environments. Excellent money handling, problem-solving and time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
A&B Kitchen & Bar
Boston, MA
09.2023 - Current
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Efficiently and professionally handled customer inquiries and complaints.
Server
Hawthorne Hotel
Salem, MA
09.2023 - Current
- Explained menu options to guests, and offered suggestions based on guest preferences.
- Took orders from customers accurately and promptly.
- Stocked service areas with supplies during slow periods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Bartender
Finz Seafood & Grill
Salem, MA
07.2024 - 11.2024
- Greeted guests with friendliness and professionalism.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
Assistant Manager
A&B Burgers
Beverly, MA
11.2018 - 08.2024
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Analyzed customer feedback to identify trends and areas for improvement.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Prepared employee schedules to maintain appropriate staffing levels.
Education
Bachelor of Science - Biology
Gordon College
Wenham, MA05-2020
Skills
- Restaurant operations management
- Organization and prioritization
- Adaptable
- Task delegation
- Coaching and mentoring
- Inventory management
Certification
- ServSafe Certified
Timeline
Bartender
Finz Seafood & Grill
07.2024 - 11.2024
Bartender
A&B Kitchen & Bar
09.2023 - Current
Server
Hawthorne Hotel
09.2023 - Current
Assistant Manager
A&B Burgers
11.2018 - 08.2024
Bachelor of Science - Biology
Gordon College