Caroline Crowson
Waleska,GA
Summary
Seasoned Restaurant Front of House Manager and server with a proven track record at Lake Arrowhead Yacht & Country Club, enhancing guest relations and boosting revenue through strategic upselling. Expert in menu knowledge and facility maintenance.
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
FOH Mgr
Lake Arrowhead Yacht & Country Club
Waleska, Georgia
08.2021 - 10.2024
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired and trained new employees.
- Handled complaints, settled disputes and resolved customer conflicts
- Maximized profit and revenue through
- upselling and cross-selling techniques.
- Trained front of house staff in customer service excellence and operational procedur
- Performed daily opening and closing duties, such as setting up the dining area and cashing out registers.
- Maintained an inventory of supplies needed for front of house operations.
- Trained front of house staff in customer service excellence and operational procedures. Uh
Server
Lake Arrowhead Yacht Club
Waleska, Georgia
08.2015 - 08.2021
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
Line Cook
Lake Arrowhead Yacht Club
Waleska, Georgia
09.2015 - 07.2016
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Asst Mgr/Server
Chambers Cafe
Pine Mountain, Georgia
10.2010 - 07.2014
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Server / Bartender
Sharkey's
Panama City Beach, Florida
05.2004 - 12.2008
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Lakeshore High School
College Park, GA06-1983
Associate of Arts - Arts
Columbus College
Columbus, GASkills
- Guest Relations
- Menu knowledge
- Staff Motivation
- POS System Operation
- Table management
- Recruitment and hiring
Timeline
FOH Mgr
Lake Arrowhead Yacht & Country Club
08.2021 - 10.2024
Line Cook
Lake Arrowhead Yacht Club
09.2015 - 07.2016
Server
Lake Arrowhead Yacht Club
08.2015 - 08.2021
Asst Mgr/Server
Chambers Cafe
10.2010 - 07.2014
Server / Bartender
Sharkey's
05.2004 - 12.2008
High School Diploma -
Lakeshore High School
Associate of Arts - Arts
Columbus College