Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Dick

Conroe,TX

Summary

Dynamic Business Processing Specialist with a proven track record at Assurant, excelling in operational excellence and workflow optimization. Recognized for exceptional customer service and adept at document review, I consistently enhance team productivity while fostering strong client relationships. Committed to delivering value and driving results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Business Processing Specialist

Assurant
05.2021 - Current

Managed the daily processing of a high volume of incoming checks and contracts, consistently meeting or exceeding deadlines.

Collaborated with team members to resolve workflow bottlenecks and ensure a constant, timely flow of work. Maintained full productivity on core responsibilities while taking on extra duties to support management during system conversion.

Served as a subject-matter expert on departmental processes, providing consistent support to team members.

Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.

Insurance Sales Agent

Texan Insurance
12.2019 - 05.2021

Obtain new client accounts and maintain the business client relationships.

Provide the best product for the best value for the clients needs.

Assistant Store Manager

Chico's FAS-Soma Intimates
06.2014 - 12.2019

Provide quality customer experience at the top store in the company.

Maintain store budgets regarding sales, payroll budget and inventory.

Hire and train quality employees to provide a work environment that is welcoming and successful.

Education

No Degree - Business Communication

University of Louisiana At Lafayette
Lafayette, Louisiana, LA

High School Diploma -

Ovey Comeaux High School
Lafayette, LA

Skills

  • Standard operating procedures
  • Operational excellence
  • Document review
  • Workflow optimization
  • Customer service
  • Microsoft Excel

Timeline

Business Processing Specialist

Assurant
05.2021 - Current

Insurance Sales Agent

Texan Insurance
12.2019 - 05.2021

Assistant Store Manager

Chico's FAS-Soma Intimates
06.2014 - 12.2019

No Degree - Business Communication

University of Louisiana At Lafayette

High School Diploma -

Ovey Comeaux High School
Caroline Dick