Dynamic Business Processing Specialist with a proven track record at Assurant, excelling in operational excellence and workflow optimization. Recognized for exceptional customer service and adept at document review, I consistently enhance team productivity while fostering strong client relationships. Committed to delivering value and driving results in fast-paced environments.
Managed the daily processing of a high volume of incoming checks and contracts, consistently meeting or exceeding deadlines.
Collaborated with team members to resolve workflow bottlenecks and ensure a constant, timely flow of work. Maintained full productivity on core responsibilities while taking on extra duties to support management during system conversion.
Served as a subject-matter expert on departmental processes, providing consistent support to team members.
Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
Obtain new client accounts and maintain the business client relationships.
Provide the best product for the best value for the clients needs.
Provide quality customer experience at the top store in the company.
Maintain store budgets regarding sales, payroll budget and inventory.
Hire and train quality employees to provide a work environment that is welcoming and successful.