Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Edmonds

Orrville,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Remote Customer Service Representative

Xfinity Comcast
Orrville, AL
10.2023 - 03.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Housekeeper

Linda Duncan
Orrville, AL
10.2022 - 10.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Disinfected telephones, light switches and other frequently touched objects.

Cashier

Walmart
Jackson, AL
05.2021 - 03.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Shift Leader

Pizza Hut
Thomasville, AL
11.2020 - 05.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.

Education

Some College (No Degree) - Basics

Alabama Southern Community College
Thomasville

Skills

  • Customer Assistance
  • Problem Resolution
  • Service Upselling
  • Account Updating
  • Product And Service Solutions
  • Customer Inquiries
  • Upselling Strategies
  • Time Management
  • Customer Transactions
  • Customer Service
  • Honest and Ethical

Timeline

Remote Customer Service Representative

Xfinity Comcast
10.2023 - 03.2024

Housekeeper

Linda Duncan
10.2022 - 10.2023

Cashier

Walmart
05.2021 - 03.2022

Shift Leader

Pizza Hut
11.2020 - 05.2021

Some College (No Degree) - Basics

Alabama Southern Community College

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Caroline Edmonds