Caroline Firlik
Sterling,CT
Summary
I have experience working in fast-paced, customer-focused environments where I manage high volumes of tasks while maintaining accuracy and organization. In my current role, I work directly with clients, handle day-to-day communication, and help oversee team operations. I also assist with bookkeeping tasks, including reviewing and reconciling financial records. I’m comfortable multitasking, staying organized, and making sure everything runs smoothly, even during busy periods.
Overview
10
10
years of professional experience
Work History
Account Manager / Operations Support
Flocksy
Stonington, CT
01.2018 - Current
- Manage high-volume client communication, responding to emails and handling requests in a timely manner
- Resolve customer concerns and provide support through email and calls to maintain satisfaction
- Oversee daily workflow of team members, ensuring tasks are completed accurately and on time
- Conduct team check-ins and meetings to keep operations running smoothly
- Review and maintain financial records, including reconciling accounts and tracking transactions
- Assist with bookkeeping tasks such as preparing financial data and supporting tax preparation
- Maintain organization and accuracy across multiple responsibilities in a fast-paced environment
Production Planner / Buyer
Electron Coil
Norwich, NY
03.2016 - 02.2018
- Managed inventory levels by monitoring stock and coordinating material orders to prevent shortages or overstock
- Created and maintained production schedules to meet deadlines and support daily operations
- Tracked materials and ensured accurate records for inventory and production needs
- Coordinated with team members and departments to keep workflow running smoothly
- Maintained organization of materials, documentation, and production processes
Education
High School Diploma -
Home Education
Stonington CT06-2010
Skills
- Customer Service
- Cash Handling & Accuracy
- Multitasking & Time Management
- Organization & Cleanliness
- Team Collaboration
- Fast-Paced Work Environments
- Inventory Management
- Attention to Detail
Timeline
Account Manager / Operations Support
Flocksy
01.2018 - Current
Production Planner / Buyer
Electron Coil
03.2016 - 02.2018
High School Diploma -
Home Education