Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Caroline Fitzgerald Monson

Des Moines,IA

Summary

Dynamic leader and adept problem-solver with a proven track record at United Airlines, excelling in passenger service and safety, securing a top 10% performance rating. Spearheaded impactful community outreach with No Matter What Nonprofit and demonstrated exceptional negotiation skills in real estate. Skilled in adaptability and verbal communication, consistently achieving beyond expectations.

Overview

20
20
years of professional experience

Work History

Flight Attendant

United Airlines
Denver, CO
11.2022 - Current
  • Provided first-class inflight service for passengers
  • Managed in-flight safety protocols and emergency procedures for domestic and international flights, ensuring the safety and comfort of all passengers
  • Ranked within the top 25% of flight attendants in quarter two and quarter three of 2023
  • Provided first-class inflight service resulting in over 60 five-star service scores
  • Rated within the top 150 flight attendants based on in-flight service and safety scores
  • Recognized by the flight deck for leadership and safety during a flight diversion
  • Utilized problem solving skills when handling difficult passengers or resolving conflict between passengers
  • Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies
  • Manager in-flight safety protocols and emergency procedures, ensuring safety and comfort for all passengers

Founder and Project Manager

No Matter What Nonprofit
Des Moines, IA
02.2021 - Current
  • Developed, supported, and reviewed content for social media posts, grant requests, and marketing materials with a readership of over 3,500
  • Planned over 20 community outreach events and managed logistics such as reservation of space, registration of vendors, marketing, and on-site logistics
  • Collaborated with over 10 other organizations in the Des Moines community to create conversations surrounding mental health through events and community outreach

Associate Broker and Real Estate Agent

Des Moines Area
West Des Moines, IA
05.2005 - 01.2024
  • Managed client meetings to build professional relationships and trust as well as lock in new agreements
  • Maintained files on active properties with schedules, offers, and in-progress contracts
  • Utilized knowledge of accounting principles when reviewing final real estate transactions
  • Pursued networking events, trade shows, and industry-related meetings to increase brand awareness
  • Earned distinction as a top-producing sales agent
  • Mentored and coached 15 new real estate agents
  • Negotiated terms of commercial real estate transactions including purchase agreements, leases, and renewals

Education

Bachelor of Science - Psychology

Columbia Southern University
Orange Beach, AL
05.2020

Skills

  • Adaptability
  • Problem-Solving
  • Teamwork
  • Attention to Detail
  • Preflight briefings
  • Passenger service
  • Passenger support
  • Verbal and written communication

Volunteer Experience

No Matter What Nonprofit, Founder and Project Manager, Des Moines, IA, 02/01/21, Present, Developed, supported, and reviewed content for social media posts, grant requests, and marketing materials with a readership of over 3,500, Planned over 20 community outreach events and managed logistics such as reservation of space, registration of vendors, marketing, and on-site logistics, Collaborated with over 10 other organizations in the Des Moines community to create conversations surrounding mental health through events and community outreach

Timeline

Flight Attendant

United Airlines
11.2022 - Current

Founder and Project Manager

No Matter What Nonprofit
02.2021 - Current

Associate Broker and Real Estate Agent

Des Moines Area
05.2005 - 01.2024

Bachelor of Science - Psychology

Columbia Southern University

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Caroline Fitzgerald Monson