Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Caroline Garcia

New York,NY

Summary


Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.

Overview

18
18
years of professional experience

Work History

Cafe Manager

Restaurant Associates- Google
09.2024 - Current
  • -Responsible for Mobius administration, making sure allergens are present for all guest and accurate.
  • - Present excellent customer service and hospitality standards
  • - Creating events and pop ups that are intriguing as well as inclusive.
  • - Hospitality orientation, providing information to our new staff on the fundamentals of hospitality, held monthly.
  • Oversaw daily operations ensuring compliance with health and safety regulations.
  • Managed staff schedules to optimize labor efficiency and maintain service standards.
  • Analyzed customer feedback data to drive improvements in menu offerings and service delivery.
  • Coordinated marketing efforts increasing brand awareness within the local community through events and promotions.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Trained employees to consistently exceed customers' expectations and provide superior service.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
  • Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.

Assistant General Manager

Dos Caminos Lexington
07.2022 - 08.2024
  • - Ambassador program, Beverage Inventory/ NBO
  • - Manage restaurant's budget, including labor costs, inventory
  • -Monitor and analyze financial performance, including sales, revenue, and expenses.
  • -Implement cost control measures to maximize profitability.
  • -Proficiency in financial management and budgeting.
  • - Provide excellent customer service while upholding hospitality standards.
  • Bills Bar and Burger Downtown Marriot
  • Dos Caminos Soho

Resturant Manager

The Fireman Hospitality Group
01.2012 - 05.2022
  • - Promoted to Assistant General Manager within The Fireman Hospitality Group.
  • - Managed labor costs based on weekly/monthly projections.
  • - Provided excellent customer service and maintained a positive attitude.
  • - Efficient in Micros, payroll, and beverage inventory management.
  • - Trained staff on Steps of Service and oversaw guest care.
  • - Interacted with guests to ensure an enjoyable and memorable experience.
  • - Maintained hospitality standards.
  • Red Eye Grill
  • Cafe Fiorello's
  • Brooklyn Diner

Hostess/Intern Assistant Manager

Casa Nonna
01.2010 - 12.2011
  • Making and confirming reservation using Open Table. Proficient using POS. Manage Food Cost report in MS Excel. Manage inventory and budget for kitchen and dining room. Organize receipts. Market restaurant through developing relationships with concierge at the Plaza, Four Seasons, and other five star hotels, building relationships and broadening clientele.

Choreographer/Administration

Harlem Hospital Leadership Program
01.2008 - 12.2009

all Doctor Submissions

Parkinson's Disease Foundation
01.2008 - 01.2009
  • Assisted Director of Grant Research in awarding 50k grant to deserving organizations pursuing a cure for Parkinson's. Maintained database of all Doctor submissions.

Education

Business Management

Borough of Manhattan Community College
New York, NY
10.2012

Skills

  • DATABASE: Competent
  • Inventory: Competent
  • BUDGET: Intermediate
  • COST REPORT: Competent
  • EXCEL: Beginner
  • Customer Service: Advanced
  • Microsoft Office: Intermediate
  • Sales: Competent
  • Scheduling: Advanced
  • Management: Advanced

Languages

English: Conversational

Timeline

Cafe Manager

Restaurant Associates- Google
09.2024 - Current

Assistant General Manager

Dos Caminos Lexington
07.2022 - 08.2024

Resturant Manager

The Fireman Hospitality Group
01.2012 - 05.2022

Hostess/Intern Assistant Manager

Casa Nonna
01.2010 - 12.2011

Choreographer/Administration

Harlem Hospital Leadership Program
01.2008 - 12.2009

all Doctor Submissions

Parkinson's Disease Foundation
01.2008 - 01.2009

Business Management

Borough of Manhattan Community College

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