Summary
Overview
Work History
Education
Certification
PROFESSIONAL STRENGTHS & PROFICIENCIES
Timeline
Generic

CAROLINE GARDE

West Hartford,CT

Summary

Dynamic Property Manager with robust business acumen and a proven track record in overseeing comprehensive property and lease management operations. Expertise includes financial accountability, innovative sales and marketing strategies, contract negotiations, and property maintenance, all strategically focused on maximizing revenue growth. Proficient in crafting compelling market listings, conducting thorough property inspections, managing rent collections, and ensuring compliance with policies to achieve optimal occupancy rates. Recognized for excellence in administrative functions and tenant relations while effectively facilitating capital improvement projects and fostering collaboration across diverse teams and communities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

PROPERTY MANAGER

Eagle Rock
New York, NY
12.2022 - Current
  • Cultivated positive tenant relations through proactive communication and timely resolution of stakeholder concerns.
  • Analyzed property conditions through routine inspections, pinpointing areas for enhancement and establishing preventive strategies.
  • Managed communication with maintenance personnel to guarantee efficient repair processes, thereby maintaining property appearance and tenant comfort.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Communicated effectively with owners, residents, and on-site associates.

Assistant to the Property Manager

TRIO Properties
Glastonbury, CT
12.2018 - 12.2022
  • Assisted in lease administration, ensuring compliance with policies and regulations.
  • Organized property inspections, maintaining accurate records for management review.
  • Streamlined maintenance request processes, improving response times for tenants.

LEASING CONSULTANT

South Oxford MGT
Dallas, TX
01.2018 - 12.2018
  • Guided prospective tenants through leasing procedures, ensuring a positive and informative experience.
  • Conducted property tours, highlighting amenities and features to enhance tenant interest.
  • Evaluated and enforced lease agreements, guaranteeing alignment with company policies and applicable laws.
  • Analyzed market trends to adjust pricing strategies for competitive positioning in the local rental market.
  • Managed all aspects of move-in logistics and lease documentation to enhance resident onboarding experience.

LEASING CONSULTANT

Robert Martin Company
Westchester, NY
02.2013 - 01.2018
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.

BUSINESS DEVELOPMENT MANAGER

Gengras Motor Cars
East Hartford, CT
03.2010 - 12.2012
  • Led cross-functional teams to implement effective sales strategies and maximize client engagement.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.

Education

HE Diploma-Level 3, Business BTEC National Foundation -

Leeds City College

Certification

STATE OF CONNECTICUT ~ REAL ESTATE LICENSE

PROFESSIONAL STRENGTHS & PROFICIENCIES

  • Partnering in managing all aspects of property management, including tenant relations, lease preparation, construction/remodeling initiatives, P&L, and occupancy management.
  • Meeting with future residents, determining needs/preferences, presenting apartment floorplans, communicating property features and amenities, and conducting follow-up activities.
  • Completing lease applications, background checks and verifications, and all related leasing paperwork, while coordinating all move-ins and move-outs.
  • Assisting in the interviewing, hiring and performance staff, while helping in coordinating and managing ongoing capital improvement and repair projects.
  • Creating, reviewing and processed rental/lease packages, addressing resident concerns and requests, and preparing/distributing property/building communications.
  • Performing inspections of tenant spaces and building interior/exteriors, generating service call, and following up with property personnel/vendors to timely resolve issues.
  • Preparing meeting documentation, including financial, sales and occupancy reports; performing competitor research within local markets.
  • Overseeing all financial procedures including verifying renter income, processing monthly rent payments, executing default protocols, and handling lease terminations.
  • Planning and leading retention events/activities; inspecting properties, investigating/resolving complaints, and enforced all building and property policies.
  • Overseeing the completion of repair/remodeling projects and sub-contractor agreements; maintaining building systems, and supervising repairs and landscaping maintenance services.
  • Building relationships with prospective and current tenants; utilizing social media/networking tools to create awareness and help advertise open properties/units.

Timeline

PROPERTY MANAGER

Eagle Rock
12.2022 - Current

Assistant to the Property Manager

TRIO Properties
12.2018 - 12.2022

LEASING CONSULTANT

South Oxford MGT
01.2018 - 12.2018

LEASING CONSULTANT

Robert Martin Company
02.2013 - 01.2018

BUSINESS DEVELOPMENT MANAGER

Gengras Motor Cars
03.2010 - 12.2012

HE Diploma-Level 3, Business BTEC National Foundation -

Leeds City College
CAROLINE GARDE