Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Caroline Garner

Salisbury,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Roanoke College
01.2023 - Current
  • Information Technology (IT) at, Contact Information: 540-815-2442 - January 2023 - Present
  • Experience with answering Customer Service Lines and Call Forwarding
  • Familiarity with Ticketing Systems, organizing and managing various information, and general documentation preparation
  • Trained to handle confidential information with discretion and professionalism
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Trained Nursing Assistant

Atrium Health
01.2022 - 05.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Documented care actions by completing records and logging in to the medical software system
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

Volunteer Coordinator

Rowan Helping Ministries
01.2021 - 11.2021
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.

Education

Bachelor of Science - Public Health Studies And Administration

Roanoke College
Salem, VA
05.2026

High School Diploma -

Gray Stone Day School
Misenheimer, NC
05.2022

Skills

  • Customer Retention Strategies
  • Team Development
  • Good Communication Skills
  • Punctual
  • Detail Oriented
  • Interest in Data and Research
  • Customer Relations
  • Adaptable
  • Business Development Understanding

Affiliations

Chi Omega & Co, Public Health Club, American Chemical Society, Beekeeping Society, Earthbound Club, German Club, Historical Society, & Students for Sensible Drug Policy

Timeline

Customer Service Representative

Roanoke College
01.2023 - Current

Trained Nursing Assistant

Atrium Health
01.2022 - 05.2022

Volunteer Coordinator

Rowan Helping Ministries
01.2021 - 11.2021

Bachelor of Science - Public Health Studies And Administration

Roanoke College

High School Diploma -

Gray Stone Day School

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Caroline Garner