Caroline Gibbons
Pittsburgh,PA
Summary
Customer-focused professional with a background in guest relations, bartending, server support, and sales representation. Known for managing fast-paced service, promoting products and brands, and keeping front-of-house operations organized while delivering friendly, reliable customer experiences.
Overview
6
6
years of professional experience
Work History
SALES REPRESENTATIVE
NRG
04.2026 - 09.2026
- Engaged customers to promote products and services, enhancing brand visibility.
- Represented client brands at events and retail activations.
- Explained product features and benefits clearly.
- Created positive, memorable customer experiences that fostered brand loyalty.
- Set up and maintained event displays and booths.
- Worked with the events team to meet event goals.
- Maintained a professional and enthusiastic brand presence.
- Documented customer interactions to improve future engagement strategies. and event activity.
GUEST RELATIONS
UNIVERSITY OF PITTSBURGH
09.2023 - 05.2026
- Greeted and assisted visitors at an information booth, delivering accurate information to enhance their experience.
- Managed front desk operations at information and ticket office, ensuring smooth visitor experiences.
- Developed and maintained a complex key process for visitors, ensuring efficient access to facilities.
- Oversaw all financial transactions, processing both cash and card payments at the point of sale.
- Logged activity data and maintained a tight schedule.
BARTENDER
THE HAVEN ARMS
04.2025 - 08.2025
- Managed high-traffic bar shifts, efficiently balancing drink orders, tabs, and customer interactions to enhance service speed and quality
- Maintained organized, stocked, and sanitized bar areas, ensuring operational readiness and compliance with health standards
- Provided ID checks and responsible alcohol service, recognizing signs of overconsumption and intervening appropriately.
- Utilized strong product knowledge to assist customers in making informed beverage choices, enhancing their overall experience.
- Built rapport with regular guests, contributing to a loyal customer base and positive pub atmosphere.
SERVER+ BARTENDER
D'AVOLIOS
05.2024 - 08.2024
- Delivered attentive tableside service in a fast-paced, high-volume dining environment.
- Managed multiple tables efficiently while upholding communication and organization.
- Managed multiple tables while maintaining strong organization.
- Collaborated with servers and kitchen staff to ensure accurate guest orders.
- Processed payments and managed POS systems with precision and accuracy
- Prepared and served cocktails, beer, and wine.
- Organized and stocked liquor, beer, wine, garnishes, and glassware in preparation for service.
- Supported opening/closing duties, conducted inventory checks, and coordinated team efforts during peak service.
- Maintained sanitation standards for bar area, glassware, utensils, and equipment.
SERVER
RIVERSIDE CREAMERY
08.2021 - 10.2023
- Promoted to the position of lead server within the first year of employment. The role involved overseeing other servers and coaching newly employed ones.
- Guided customers in selecting menu items, enhancing overall dining experience.
- Created welcoming atmosphere by efficiently seating and serving customers.
- Collected payments, handled their checks, and returned checks to customers.
- Handled a busy take-out window while managing the interior restaurant.
- Carried large trays of food and drinks to tables efficiently during peak hours.
- Provided informed recommendations by memorizing menu items and daily specials.
LIFEGUARD
MINISINK VALLEY SCHOOL DISTRICT
08.2020 - 08.2023
- Ensured safety of patrons in pool and on deck through vigilant supervision
- Enforced pool rules to maintain safety and compliance with regulations
- Performed emergency first aid using knowledge of water rescue and safety techniques
- Documented incidents and daily activities in reports and logs for accurate record-keeping
TEAM MEMBER
SUBWAY
08.2020 - 01.2022
- Crafted customized sandwiches tailored to individual customer preferences.
- Managed the check-out process.
- Oversaw daily inventory and preparation processes to ensure operational readiness.
- Ensured kitchen and adjacent areas met health standards through consistent cleanliness.
Education
CURRENT STUDENT - Statistics
UNIVERSITY OF PITTSBURGH
Pittsburgh, PA05-2027
HONORS DIPLOMA -
MINISINK VALLEY HIGH SCHOOL
Middletown, NY06-2023
Skills
- Sales development
- Product promotion
- Brand representation
- Technical product knowledge
- Customer service
- Client relations
- Time management
Timeline
SALES REPRESENTATIVE
NRG
04.2026 - 09.2026
BARTENDER
THE HAVEN ARMS
04.2025 - 08.2025
SERVER+ BARTENDER
D'AVOLIOS
05.2024 - 08.2024
GUEST RELATIONS
UNIVERSITY OF PITTSBURGH
09.2023 - 05.2026
SERVER
RIVERSIDE CREAMERY
08.2021 - 10.2023
LIFEGUARD
MINISINK VALLEY SCHOOL DISTRICT
08.2020 - 08.2023
TEAM MEMBER
SUBWAY
08.2020 - 01.2022
CURRENT STUDENT - Statistics
UNIVERSITY OF PITTSBURGH
HONORS DIPLOMA -
MINISINK VALLEY HIGH SCHOOL