Caroline Hale
Muncie,IN
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Shift Leader, Trainer, Coffee Master
Starbucks, Giant Eagle
Carmel, IN
07.2023 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Created a comprehensive Barista Handbook and staff schedules for use as a reference guide during trainings.
- Monitored staff performance to ensure adherence to company standards.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created graphic blackboard and other related advertisements.
- Solely in charge of weekly coffee tastings, paired with pastry items.
- Handled catering orders.
Shift Leader
Laser Flash
Carmel, IN
02.2022 - 12.2023
- Assisted in training new employees on shift operations.
- Maintained responsibility for store opening and closing tasks.
- Provided timely and exceptional customer service, and maintained a positive attitude throughout the shift.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Ensured compliance with health and safety regulations in the kitchen area.
Seasonal Team Member
Michaels Craft Store
Carmel, IN
09.2022 - 01.2023
- Assisted customers with product selection and purchase decisions.
- Organized merchandise displays on the sales floor.
- Operated a cash register to process customer payments.
- Processed returns and exchanges according to company policy.
- Provided excellent customer service at all times.
Education
Bachelor of Arts - Fine Arts
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
Associate of Applied Science - Welding
Ivy Tech Community College of Indiana
Anderson, IN05-2025
High School Diploma -
Carmel High School
Carmel, IN12-2022
Skills
- Policy Enforcement
- Sales expertise
- Inventory Counts
- Team Supervision
- POS System Operation
- Staff Training and Development
Accomplishments
- Certified Coffee Academy Graduate, Starbucks Coffee Master
References
References available upon request.
Timeline
Shift Leader, Trainer, Coffee Master
Starbucks, Giant Eagle
07.2023 - Current
Seasonal Team Member
Michaels Craft Store
09.2022 - 01.2023
Shift Leader
Laser Flash
02.2022 - 12.2023
Bachelor of Arts - Fine Arts
Ivy Tech Community College of Indiana
Associate of Applied Science - Welding
Ivy Tech Community College of Indiana
High School Diploma -
Carmel High School
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