Caroline L. Howe
Olathe
Summary
Dynamic professional with over eighteen years of progressive experience in healthcare, marketing, sales, and support. Expertise in managing patient medical records and proficiency in electronic medical record systems enhance operational efficiency and compliance. A proven track record of driving growth and elevating brand visibility through innovative strategies and targeted outreach underscores a commitment to excellence. Eager to leverage extensive background to contribute to organizational success while fostering strong relationships with clients and stakeholders in a challenging role that promotes ongoing professional development.
Overview
23
23
years of professional experience
Work History
Scheduling Coordinator
Team Health
Olathe, KS
04.2019 - Current
- Responsible for overseeing 12+ hospital schedules throughout the West Region
- Coordinate with Facility Medical Directors, Physicians and APC’s to keep schedules up to date and current for accuracy of hospital schedule and payroll purposes.
- Successfully launched 3 new hospital contracts for West Region under leadership of manager; within this launch, successfully scheduled orientations and obtained availability and scheduled over 50 Physicians and APC’s that were located all over the country
- Responsible for all required weekly and monthly reporting of Scheduling reports
Transitional Care Coordinator
Senior Care of Colorado
Denver, CO
11.2013 - 04.2019
- Planned new business opportunities in a strategic manner while actively marketing for the IPC/Senior Care of Colorado Aurora Hospital campus clinic.
- Led the successful recruitment and onboarding of physicians, physician assistants and nurse practitioners.
- Designed and implemented Preferred Provider Network for Home Health within the Denver Market.
- Held a key role as the business development leader for the IPC Post-Acute providers
- Led regular joint committee meetings with preferred Home Healthcare partners and Skilled Nursing Facilities to implement a focus on quality metrics and lower re-admission rates.
- Managed accounts with 70+ post-acute SNF, LTC and ALF facilities and served as a liaison for the continuum of care which included post-acute, clinical and acute patients, providers and facility staff.
- Supported patients and their families in the coordination of care between acute, skilled nursing, long-term care, assisted living and PCP clinics throughout the Denver region.
- Daily and monthly reporting of patient census, provider encounters, physician documentation and referrals.
Quality Assurance Supervisor
Patient Pathways, DaVita
Denver, CO
06.2013 - 10.2013
- Responsible for day to day productivity of 4 team members
- Supervise the audit process to ensure quality and compliance
- Initiated an inbound call process for survey process
- Customization of various assessments to be completed by Patient Relations Liaisons
- Work closely with Allscripts to customize organizations to ensure they are operational for us by our Patient Pathways team
- Participation in DaVita Leadership University, graduation date of October 5, 2013
Patient Relations Liaison/Quality Assurance Analyst
Patient Pathways, DaVita
Denver, CO
05.2012 - 06.2013
- Responsible for providing phone coverage on an as needed basis for liaisons who are on leave or are on PTO
- Provide full time phone coverage for 5 hospitals; averaging over 45 placements a month
- Responsible for completing various reports, utilizing my analytical skills and my attention to detail; adhered to a reporting schedule on when reports were due
- Auditing patient records to ensure quality and compliance and produce monthly report with audit results
- Participated in leadership positions within the Patient Pathways-acted as a mentor to new teammates and provided education and training
- Subject Matter Expert in Allscripts system, considered an Administrator within Patient Pathways
Homecare Community Liaison
Visiting Nurse Association
Denver, CO
08.2010 - 05.2012
- Develop marketing plan for the home health division of the VNA
- Increase Medicare census by 6% each month over the previous year, have met this goal since starting the position
- Create customer service initiatives for VNA homecare staff
- Create a VNA presence in the Denver community through joining local community groups
Director of Admissions and Marketing
Bear Creek Care and Rehabilitation
Morrison, CO
05.2007 - 02.2010
- Facilitate admission of 8 to 10 new patients weekly while meeting budgeted facility census
- Develop quarterly marketing plan for facility which allows facility to exceed its budgeted average daily census
- Plan marketing functions onsite to increase referral customer base
- Schedule and make weekly sales calls to various hospitals, assisted livings, doctors’ offices and community-based offices in order to broaden our referral sources
- Create and deliver market analysis reports surveying Denver Metro market
Admissions/Marketing Coordinator
Cherry Hills Health Care Center, Kindred Healthcare
Denver, CO
07.2005 - 05.2007
- Maintain facility census through daily marketing and relationship development with discharge planners, and word of mouth referrals
- Facilitate admission process through tours, patient assessment, completion of necessary paperwork, and post-admission resident support to ensure they are comfortable at the facility
- Develop new quality care programs to help facilitate expectations and exceed resident satisfaction
- Play an integral role in conflict resolution
- Confirm all payer sources and act as care coordinator for all managed care residents
Client Service Specialist
Advanced Healthcare Services
Denver, CO
02.2003 - 07.2005
- Coordinate daily homecare for 30 clients
- Market services to outside sources to generate new referrals
- Key customer service provider to all clients and families
- Manage all aspects of homecare hiring process from the interview through the offer
- Supervise all homecare employees
Education
Bachelor of Arts - Psychology
University of Kansas
Lawrence, KS05-2001
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Schedule management
- Critical thinking
- Office administration
- Effective multitasking
- Medical records technologies
- Medical records research
- Medical records maintenance
- Medical records organization
- Electronic medical records management
- Electronic medical records systems
- Medical records requests
Timeline
Scheduling Coordinator
Team Health
04.2019 - Current
Transitional Care Coordinator
Senior Care of Colorado
11.2013 - 04.2019
Quality Assurance Supervisor
Patient Pathways, DaVita
06.2013 - 10.2013
Patient Relations Liaison/Quality Assurance Analyst
Patient Pathways, DaVita
05.2012 - 06.2013
Homecare Community Liaison
Visiting Nurse Association
08.2010 - 05.2012
Director of Admissions and Marketing
Bear Creek Care and Rehabilitation
05.2007 - 02.2010
Admissions/Marketing Coordinator
Cherry Hills Health Care Center, Kindred Healthcare
07.2005 - 05.2007
Client Service Specialist
Advanced Healthcare Services
02.2003 - 07.2005
Bachelor of Arts - Psychology
University of Kansas